Wellness and Resiliency Coordinator

hace 1 semana

Medellín, Antioquia, Colombia TaskUs A tiempo completo
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a team of highly skilled professionals.

Our Culture

We pride ourselves on our People First culture, which has enabled us to expand our workforce to approximately 45,000 employees globally. With a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States, we are committed to creating a positive impact on the community and fostering an inclusive environment.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community.

About the Role

We are seeking a highly motivated and detail-oriented Wellness and Resiliency Assistant to join our team. As a Wellness and Resiliency Assistant, you will support the Resiliency Studio wellness curriculum, coordinate resources, and schedule appointments efficiently. You will facilitate workshops, manage outreach programs, and create marketing materials to promote wellness initiatives.

Responsibilities:
  • Support the maintenance of and fidelity to the Resiliency Studio wellness curriculum provided by Vendor clinicians to promote employee well-being, education, success, and retention.
  • Partner with Operations and Vendor providers to coordinate structured, cohesive, and accessible wellness tools and resources for employees.
  • Liaise actively with internal TaskUs stakeholders and Vendor clinicians to ensure efficiency in appointment scheduling and accuracy in staffing coverage.
  • Assist with creating reports and presenting data relevant to specific committees, business reviews, and administrative personnel.
  • Handle sensitive information with discretion and integrity.
  • Assist in developing and facilitating workshops and outreach on wellness topics; coordinate logistics, scheduling, and participant communication.
  • Responsible for monthly outreach programming on-site for a specific campaign.
  • Responsible for all purchasing needs related to these events.
  • Must work closely with Operations and WFM to optimize times in which employees can attend events.
  • Creates marketing materials to spotlight wellness initiatives through social media, email distributions, and other methods of communication.
  • Ensures compliance in areas of TaskUs policies and HIPAA regulations as applicable.
  • Maintains organized and up-to-date records to meet client audit requirements.
  • Collaborates with the Resiliency Manager and other wellness personnel to implement best practices in wellness.
  • Ensure all training requirements are met for the campaign personnel (onboarding, company-required training, etc).
  • Recognizes employees in distress and refers them through the proper channels and resources available at TaskUs (example, endorse to Vendor, EAP or local resource).
  • Supports special projects and performs various administrative duties as assigned by management, demonstrating flexibility and adaptability in handling diverse tasks.
  • Organizes and prioritizes duties and responsibilities in a fast-paced environment and adapts quickly to changes.
Requirements:
  • Strong attention to detail and organizational skills.
  • Knowledge of interpersonal and communication skills including tact and diplomacy.
  • Skill in program development, event planning, coordination, and delivery of effective psycho-educational programming.
  • Skill utilizing Google Suite programs (Docs, Sheets, Slides, etc).
  • Ability to review and make recommendations to improve and streamline processes.
  • Ability to create and maintain effective relationships with employees and management in a rigorous work setting.
  • Ability to demonstrate strong organizational skills including management of timelines, events, and budgets.
  • Ability to maintain confidential work-related information and materials.
  • High level of discretion and confidentiality.
  • Active Listening Skills.
  • A strong desire to help others.
Preferred Qualifications:
  • Experience with project management.
  • Experience working with adult learners.
  • Experience with wellness programs.
Education/Certifications:
  • Bachelor's Degree in psychology, sociology, social work, or related field.
Work Location/Work Schedule/Travel:
  • Medellin, Colombia

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