Onboarding Operations Manager

hace 4 semanas


Bogotá, Bogotá D.E., Colombia Third-Party Job Posts A tiempo completo
About the Role

We are seeking an operational force of nature to lead our onboarding efforts, responsible for executing and iteratively improving comprehensive onboarding strategies to ensure seamless implementations and ecstatic customers.

Key Responsibilities
  • Develop and implement strategic onboarding programs that align with our clients' needs and business objectives.
  • Drive the development of scalable onboarding processes to accommodate our growing client base.
  • Lead, mentor, and empower a team of Onboarding leaders.
  • Foster a culture of excellence, collaboration, and continuous improvement within the onboarding department.
  • Build strong relationships with key client stakeholders.
  • Collaborate closely with Sales, Customer Success, and Product teams to ensure a cohesive and positive client experience.
Requirements
  • 3+ Years of experience with onboarding or implementing customers, including managing multiple onboarding experiences based on unique customer segments.
  • 5+ years of SAAS experience required.
  • 3+ years with managing an Implementation team, with a demonstrated track record of workflow improvements and out-of-the-box thinking.
  • Excellent communication and interpersonal skills, with the ability to develop high performing teams and build rapport with clients and internal stakeholders.

This role is designed for an operational force of nature who can execute onboarding initiatives and keep them aligned with business goals. If you have a customer-focused attitude, dedication to delivering outstanding service, and analytical skills to assess data and client feedback, driving data-driven decision-making for process improvement, we would love to hear from you.



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