Cloud Operations Manager

hace 4 semanas


Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo

About the Role

We are seeking a highly skilled Cloud Operations Lead to join our team at Quorum Software. The successful candidate will be responsible for leading our cloud operations team, ensuring the smooth operation of our cloud-based services, and driving continuous improvement initiatives to enhance our cloud operations processes and technologies.

Key Responsibilities

  • Lead and manage a team of cloud operations engineers to ensure the delivery of high-quality cloud-based services.
  • Develop and implement cloud operations strategies to optimize our cloud infrastructure and improve efficiency.
  • Collaborate with cross-functional teams to ensure seamless integration with other IT systems and services.
  • Design and implement cloud monitoring tools to proactively identify and address potential issues.
  • Develop and maintain detailed documentation of operational procedures, incident reports, and other relevant documentation.
  • Ensure that documentation is up-to-date and accessible to the team.
  • Identify opportunities for process improvements and implement changes to enhance our cloud operations.
  • Collaborate with cloud managers to streamlining escalations between teams and regularly monitor the health of the escalations.
  • Provide customer feedback to key stakeholders and ensure feedback is communicated to the team.
  • Recruit and train new team members and monitor the performance of new hires during the onboarding period.
  • Work with manager to ensure that the professional development needs of the team are being met and that employees are happy and fulfilled.
  • Maintain first-hand process knowledge and create knowledge repositories.
  • Manage shift schedules to maintain 24/7 coverage.
  • And other duties as assigned.

About You

  • 8-10 years of relevant experience in cloud operations, including experience with public and private cloud platforms.
  • Background in operations, including managing multi-clouds, infrastructure, and IT services.
  • Proven experience in leading incident response teams, managing critical incidents, and ensuring timely resolution to minimize downtime.
  • Excellent written and verbal communication skills and customer empathy.
  • 2+ years of work experience as a team lead or manager in a cloud operation team or technical support space.
  • Certifications related to AWS, Azure, and ITIL frameworks a plus.

What We Offer

  • A dynamic and collaborative work environment.
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A chance to work with a leading company in the energy industry.

How to Apply

Please submit your CV/resume in English to apply for this exciting opportunity.

About Quorum Software

Quorum Software connects people and information across the energy value chain. We have helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration.

Diversity Statement

We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us, and do their best work. With a diverse team of employees, we grow and learn better together.



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