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Business Development Manager

hace 2 meses

Bogotá, Bogotá D.E., Colombia Alarm A tiempo completo
Job Description

Job Title: Technical Account Manager

Job Summary:

We are seeking a highly skilled Technical Account Manager to join our team at Alarm. As a Technical Account Manager, you will be responsible for driving the technical onboarding process, managing key international partners, and providing ongoing product support and training.

Key Responsibilities:

  • Provide valuable ongoing product support and training to partners via webinars and on-site.
  • Champion and advocate for partner requirements by gathering feedback from the field on how we can improve our product and processes.
  • Represent at various trade shows and events.
  • Demonstrate in-depth and current understanding of all existing and new product release features to respond to partner inquiries properly.
  • Creating training materials like presentations, technical guides, and videos to facilitate the ongoing training process for partners.
  • Conducting local and remote tests for new features in close cooperation with Product Managers and Quality Engineers.
  • Drive the adoption of key tools that have an impact on the business operation of partners.

Requirements:

  • BA or BS, Engineering, Math, or sciences preferred.
  • The ability to communicate in English with vendors and internal teams, both in writing and verbally, in a clear, professional manner.
  • A self-starter who can operate independently.
  • Proficiency and up-to-date knowledge of consumer, cloud, and IoT technology.
  • Strong people skills; natural customer service orientation and disposition.
  • Candidate must enjoy working with clients and supporting internal customers in the organization.
  • Excellent problem-solving skills.
  • The ability and commitment to meet deadlines, even during high-volume periods.
  • Flexible and positive attitude that fosters team spirit.
  • Availability to travel up to 50% within the LATAM region.

Why Work for Alarm?

  • Collaborate with outstanding people: We hire only the best.
  • Our quality standards are high and our employees enjoy working alongside other high achievers.
  • Make an immediate impact: New employees can expect to be given responsibility for bringing new technologies to the marketplace within weeks.
  • You are empowered to perform as soon as you join the team.
  • Gain well-rounded experience: Alarm offers a diverse and dynamic environment where you can work directly with executives and gain a broad knowledge base across multiple areas of the business.
  • Work with the latest technologies: As we continue to lead the industry, we require expertise across a broad spectrum of technologies including short and long-range wireless communication, video surveillance, lighting, and HVAC automation, web development, and backend application development and hosting.