Digital Solutions Service Supervisor

hace 1 mes


Bogotá, Bogotá D.E., Colombia Werfen A tiempo completo

Werfen is seeking an experienced Digital Solutions Service Supervisor to lead our team in the Latin America region.

About the Role

This position is a key part of our Digital Solutions team, responsible for overseeing the implementation and support of our digital solutions portfolio in the region. As a supervisor, you will be accountable for coordinating with our IT specialists, monitoring project progress, and ensuring seamless execution of Werfen's digital strategies.

We are looking for a results-driven professional with exceptional leadership skills, technical expertise, and a strong understanding of digital solutions. The ideal candidate will have experience in managing technical teams, driving innovation, and fostering collaboration with cross-functional groups.

Main Responsibilities
  • Coordinate the implementation and support of Werfen's digital solutions portfolio in the Latin America region.
  • Lead and manage a team of IT specialists, providing guidance, coaching, and performance feedback.
  • Develop and implement effective plans to drive business growth, improve customer satisfaction, and enhance overall efficiency.
  • Collaborate closely with regional management, marketing, and technical teams to ensure alignment and success of digital initiatives.
  • Monitor and report on key performance indicators (KPIs), identifying areas for improvement and implementing corrective actions as needed.
  • Serve as a subject matter expert, providing technical guidance and support to internal stakeholders and customers.
Requirements

To succeed in this role, you will need:

  • A degree in Engineering or a related field.
  • No less than 5 years of IT technical support experience, preferably in a supervisory capacity.
  • At least 2 years of experience in digital solutions, with a strong understanding of industry trends and best practices.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Proficiency in English, Portuguese, and Spanish, both written and spoken.
  • Ability to travel up to 50% of the time, with occasional overnight stays.
What We Offer

In return for your expertise and dedication, we offer a competitive salary of $85,000 per year, along with a range of benefits, including health insurance, retirement plan, and opportunities for professional growth and development.



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