Digital Solutions Service Supervisor
hace 1 mes
Werfen is seeking an experienced Digital Solutions Service Supervisor to lead our team in the Latin America region.
About the RoleThis position is a key part of our Digital Solutions team, responsible for overseeing the implementation and support of our digital solutions portfolio in the region. As a supervisor, you will be accountable for coordinating with our IT specialists, monitoring project progress, and ensuring seamless execution of Werfen's digital strategies.
We are looking for a results-driven professional with exceptional leadership skills, technical expertise, and a strong understanding of digital solutions. The ideal candidate will have experience in managing technical teams, driving innovation, and fostering collaboration with cross-functional groups.
Main Responsibilities- Coordinate the implementation and support of Werfen's digital solutions portfolio in the Latin America region.
- Lead and manage a team of IT specialists, providing guidance, coaching, and performance feedback.
- Develop and implement effective plans to drive business growth, improve customer satisfaction, and enhance overall efficiency.
- Collaborate closely with regional management, marketing, and technical teams to ensure alignment and success of digital initiatives.
- Monitor and report on key performance indicators (KPIs), identifying areas for improvement and implementing corrective actions as needed.
- Serve as a subject matter expert, providing technical guidance and support to internal stakeholders and customers.
To succeed in this role, you will need:
- A degree in Engineering or a related field.
- No less than 5 years of IT technical support experience, preferably in a supervisory capacity.
- At least 2 years of experience in digital solutions, with a strong understanding of industry trends and best practices.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
- Proficiency in English, Portuguese, and Spanish, both written and spoken.
- Ability to travel up to 50% of the time, with occasional overnight stays.
In return for your expertise and dedication, we offer a competitive salary of $85,000 per year, along with a range of benefits, including health insurance, retirement plan, and opportunities for professional growth and development.
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