Customer Experience Leader for Retail Operations
hace 3 semanas
We are a leading home furnishings retailer with a passion for delivering high-quality products and exceptional customer service. Our team of over 8,000 associates is dedicated to creating a positive shopping experience for our customers across the U.S. and Canada.
About Us
Established in 1962, we have evolved into a iconic brand with over 60 years of history. Our commitment to quality, sustainability, and innovation has earned us a reputation as a trusted partner for homeowners and businesses alike.
Job Description
As a Supervisor, Customer Care, you will play a key role in ensuring that our customers receive prompt and effective support through various communication channels. Your responsibilities will include:
- Providing guidance and leadership to your team to resolve complex customer service issues
- Managing daily operations, including hiring, coaching, and developing associates
- Collaborating with management teams to identify areas for improvement and implementing process efficiencies
- Developing and maintaining relationships with internal stakeholders, including customer care managers and HR partners
Requirements
To succeed in this role, you will need:
- 3+ years of customer service experience, preferably in retail or hospitality industries
- 1+ year of prior people management experience
- Strong problem-solving skills, excellent communication and interpersonal skills, and ability to multi-task in a fast-paced environment
What We Offer
In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan with company match. You will also have access to ongoing training and development opportunities to enhance your skills and advance your career.
Salary Estimate
The estimated annual salary for this role is $75,000 - $90,000, based on industry standards and location.
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