Logistics Operations Manager
hace 2 semanas
Cordatus is seeking a highly skilled Dispatch Manager to oversee the daily operations of our logistics company's dispatch team. As a key member of our team, you will be responsible for coordinating the efficient and effective movement of vehicles and freight to ensure timely delivery and customer satisfaction.
Key Responsibilities:- Dispatch Coordination: Assign drivers to specific routes and shipments based on factors such as location, vehicle capacity, and delivery deadlines.
- Monitor Driver Progress: Track driver progress throughout the day and address any issues or delays promptly.
- Customer and Carrier Coordination: Coordinate with customers, carriers, and other stakeholders to ensure smooth operations.
- Analyze Key Performance Indicators (KPIs): Identify areas for improvement and develop strategies to optimize delivery times, reduce costs, and enhance customer satisfaction.
- Implement Standard Operating Procedures: Develop and maintain standard operating procedures to ensure consistency and efficiency.
- Recruit and Train Team Members: Recruit, train, and supervise dispatch team members to ensure they have the necessary skills and knowledge to perform their duties effectively.
- Provide Ongoing Support: Provide ongoing support and guidance to team members to ensure they are performing at their best.
- Identify and Resolve Issues: Identify and resolve issues related to dispatch operations, such as route optimization, equipment failures, or unforeseen delays.
- Develop Contingency Plans: Develop contingency plans to address potential disruptions and ensure business continuity.
Requirements:
- Education: Bachelor's degree in business administration, logistics, or a related field.
- Experience: Minimum of 2-3 years of experience in dispatch management or a similar role.
- Skills: Excellent written and spoken English communication and interpersonal skills, ability to work under pressure, and manage multiple tasks simultaneously.
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