Global Payables Automation Implementation Lead

hace 24 horas

Medellín, Antioquia, Colombia Sd Solutions A tiempo completo

At Sd Solutions, we are seeking a highly skilled Global Payables Automation Implementation Lead to join our team. As an Implementation Lead, you will be responsible for leading implementation projects with customers of Tipalti's rapidly growing SaaS-based Accounts Payable automation and global payments solution.

About the Role:

We are looking for a talented individual who is well-organized, has a technical understanding of SaaS systems and payment systems, and is open and willing to communicate with customers. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation phases of complex SaaS systems.

Responsibilities:

  • Work with internal/external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem-solving, and manage internal resources to resolve various customer issues.
  • Use your technical skills in web applications (e.g., HTML/CSS, iframe, etc.) and web services APIs (e.g., SOAP, REST, etc.) to integrate our products and help resolve customer issues.
  • Coordinate project timelines, tasks, and development efforts with the internal engineering and customer teams to manage implementation projects and ensure we keep customers on plan and schedule.
  • Demonstrate strong customer-facing capabilities to engage with customers and address their needs effectively.
  • Improve internal processes and systems for more efficient customer interactions.
  • Develop repeatable and scalable processes to improve project quality and delivery.
  • Share product feedback with Product and Engineering teams to help improve the product.
  • Contribute to the internal knowledge base to share lessons learned with other resources.

Requirements:

To be successful in this role, you will need:

  • 2+ years of hands-on implementation experience with SaaS applications.
  • Hands-on experience with implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc., focusing on Accounts Payable functionality (procure to pay).
  • Relevant account and customer management experience.
  • Strong analytical, creative thinking, and problem-solving skills.
  • Excellent communication, project management, and multi-tasking skills.
  • Detail-oriented and well-organized.
  • Ability to work in a fast-paced, deadline-driven start-up environment.
  • Possession of a BA/BS in a related field or equivalent experience.

Compensation: $120,000 - $150,000 per year

About Us:

Tipalti is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. With over $565M funding, we are a rapidly growing fintech company.

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