Global Payables Automation Specialist

hace 3 días

Medellín, Antioquia, Colombia Sd Solutions A tiempo completo

About Sd Solutions

Sd Solutions is a leading global payables automation platform that offers a cloud-based solution to scale and automate global payables operations.

We are seeking an experienced Onboarding Manager to join our team.

Job Summary: The Onboarding Manager will lead implementation projects with customers, guiding the technical integration process and managing internal resources to resolve customer issues. This role requires strong analytical, creative thinking, and problem-solving skills, as well as excellent communication, project management, and multi-tasking skills.

Key Responsibilities:

  • Work with internal/external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem-solving, and manage internal resources to resolve various customer issues.
  • Use technical skills in web applications (e.g., HTML/CSS, iframe, etc.) and web services APIs (e.g., SOAP, REST, etc.) to integrate products and help resolve customer issues.
  • Coordinate project timelines, tasks, and development efforts with internal engineering and customer teams to manage implementation projects and ensure we keep customers on plan and schedule.
  • Demonstrate strong customer-facing capabilities to engage with customers and address their needs effectively.
  • Improve internal processes and systems for more efficient customer interactions.
  • Develop repeatable and scalable processes to improve project quality and delivery.
  • Share product feedback with Product and Engineering teams to help improve the product.
  • Contribute to the internal knowledge base to share lessons learned with other resources.

Requirements:

  • 2+ years of hands-on implementation experience with SaaS applications.
  • Hands-on experience with implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc., focusing on Accounts Payable functionality (procure to pay).
  • Relevant account and customer management experience.
  • Strong analytical, creative thinking, and problem-solving skills.
  • Excellent communication, project management, and multi-tasking skills.
  • Detail-oriented and well-organized.
  • Ability to work in a fast-paced, deadline-driven start-up environment.
  • Passionate about customer service and helping others.
  • BA/BS in a related field or equivalent experience (Business Accounting, IT).

Preferred Qualifications:

  • Experience with payment systems and/or working at a Fintech company.
  • Experience in working with Ticketing Systems (Zendesk, JIRA, etc.) and CRM systems (Salesforce).
  • Experience with compliance and regulatory processes.

Salary Estimate: $80,000 - $110,000 per year, depending on experience.

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