Technical Support Specialist for LMS Systems

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo
About Ingepsy

Ingepsy is a leading provider of education and technology solutions. Our mission is to empower educators and institutions with innovative, user-friendly tools that inspire student success and institutional growth.

Job Summary

We are seeking an experienced Technical Support Specialist to join our team in Colombia. This role focuses on Anthology's LMS system, Blackboard, which provides students with a seamless learning experience. As a Technical Support Specialist, you will be responsible for delivering high-quality technical support to customers via phone and email. You will work closely with new and existing external customers on complex technical issues, collaborating with Product Development, Engineering, and third-party vendors to resolve customer concerns.

Responsibilities
  • Provide multi-level troubleshooting and technical support to Tier 1 Technical Support Engineers via phone and email
  • Work with customers to resolve complex technical issues related to the LMS system
  • Collaborate with Product Development, Engineering, and third-party vendors to resolve customer concerns
  • Draft, review, and issue product bugs/fixes into the Knowledge Base Open Case using a customer ticket tracking system
  • Represent the Customer Support department in product meetings and reviews with internal and external stakeholders
Requirements
  • Familiarity with programming in an object-oriented language, preferably Java
  • Light experience with multiple computer operating systems like UNIX/Linux and Windows
  • Ability to configure and maintain a load-balanced environment
  • Understanding of overall application server maintenance
  • Excellent analytical and problem-solving skills
  • Solid oral and written communication skills and ability to work well in a team environment
Benefits

Competitive salary: $65,000 per year

We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



  • Bogotá, Bogotá D.E., Colombia Alexandra Lozano Immigration Law Pllc A tiempo completo

    Job SummaryThe Alexandra Lozano Immigration Law Pllc is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing exceptional technical assistance to our clients, ensuring their smooth interaction with our IT systems.


  • Bogotá, Bogotá D.E., Colombia CSG Systems A tiempo completo

    Job Overview:CSG Systems is seeking a skilled Technical Support Specialist to provide top-notch assistance to our customers. With expertise in Redhat Linux, you will be responsible for troubleshooting complex issues, analyzing problems, and delivering exceptional customer experiences.Salary: $80,000 - $110,000 per year, depending on location and...


  • Bogotá, Bogotá D.E., Colombia Csg Systems A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Operations Specialist to join our team at CSG Systems. As a key member of our operations team, you will be responsible for providing technical support and troubleshooting expertise to ensure the smooth operation of our systems.About the RoleThe successful candidate will have strong knowledge of Redhat...


  • Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completo

    Job OverviewSutherland is a leading global provider of business process and technology management services. As a Technical Support Specialist, you will be the technical contact for various large priority clients, providing expert support via phone, email, and web channels.


  • Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job Title: Global Technical Support SpecialistThe NielsenIQ team is seeking a skilled Global Technical Support Specialist to join our dynamic organization. In this role, you will provide expert technical support to our clients across the globe, utilizing your exceptional problem-solving skills and in-depth knowledge of complex software systems.About...


  • Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completo

    Anthropology is an education technology company that delivers solutions for students and institutions. We are seeking a talented Client Support Engineer to join our team.About the RoleThe ideal candidate will have a strong background in troubleshooting technical issues, excellent communication skills, and experience working with multiple operating systems....


  • Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Company OverviewScotiabank, a leading financial institution, is committed to investing in its employees and helping them continue their careers. As a business unit within ScotiaGBS, ScotiaTech supports different technology systems and processes of the Bank.SalaryThe estimated annual salary for this position is $60,000 - $80,000, depending on experience and...


  • Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team. This is a fantastic opportunity for individuals who want to make a difference in the field of applications management.


  • Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

    About IngepsyIngepsy is a leading provider of innovative engineering solutions, dedicated to delivering exceptional results in the field of mechanical engineering.Job SummaryWe are seeking a highly skilled Senior Technical Support Specialist to join our team. This role requires strong technical expertise, excellent problem-solving skills, and the ability to...


  • Bogotá, Bogotá D.E., Colombia Ciandt A tiempo completo

    About UsCi&T is a technology transformation specialist that combines the disruptive power of Artificial Intelligence with human expertise to support large companies in navigating changes in technology and business.Job DescriptionWe are looking for an experienced Architect to serve as a Specialist for educational systems integration. This role will involve...


  • Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    We are seeking a detail-oriented Technical Support Specialist to join our expanding team in Latin America. As a member of our global support team, you will provide technical assistance to customers related to our innovative product, NIQ Activate.About the RoleThis position involves working closely with customer success managers and stakeholders to...


  • Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

    Ingepsy is a global leader in insurance, risk management, and consulting services. With over 52,000 professionals worldwide, we empower businesses to thrive. Our culture is fueled by shared values and a collective passion for excellence. The Talent Acquisition Operations Specialist: Technical Support role plays a pivotal part in shaping Ingepsy's future and...


  • Bogotá, Bogotá D.E., Colombia Symphonica A tiempo completo

    At Symphonica, we're seeking a talented Technical Support Specialist to join our team. This role is ideal for individuals with a passion for delivering exceptional customer support and staying up-to-date with the latest technologies. Job Summary:We're looking for a skilled Technical Support Specialist to provide top-notch support to our customers in the...


  • Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    **Company Overview:**NielsenIQ is the world's leading consumer intelligence company, delivering unparalleled insights into consumer buying behavior and revealing new pathways to growth. With a commitment to diversity, equity, and inclusion, we aim to reflect the diversity of our clients, communities, and markets within our workforce.**Job Description:**We...


  • Bogotá, Bogotá D.E., Colombia Hire Horatio Cx A tiempo completo

    Job Description:As an IT Specialist, you will play a pivotal role in ensuring the smooth operation of computer systems and resolving technical problems promptly and effectively. Your primary objective will be to deliver exceptional customer service and technical support to end-users, empowering them to utilize technology efficiently.Responsibilities:Provide...


  • Bogotá, Bogotá D.E., Colombia Coupa A tiempo completo

    About CoupaCoupa is a pioneering technology company that empowers businesses to make smarter, more profitable decisions through its innovative total spend management platform.Job OverviewWe are seeking an experienced Enterprise Technical Support Specialist to join our dynamic global team. As a key member of our support team, you will play a pivotal role in...


  • Bogotá, Bogotá D.E., Colombia Icesi A tiempo completo

    We are seeking a highly motivated Technical Support Specialist to join our dynamic team at Icesi. Job OverviewThe ideal candidate will possess excellent technical skills and exceptional communication abilities to provide outstanding customer support.Responsibilities:Communicate complex information in a simplified and clear manner.Demonstrate curiosity and a...


  • Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

    Why choose Ingepsy?Succeeding at Ingepsy is not defined by personal achievements, but by delivering exceptional results for our customers, the organization, and colleagues.Ingepsy employees are driven, agile, and passionate about delivering outstanding customer satisfaction and results.Our leaders empower teams and provide a work environment that fosters...


  • Bogotá, Bogotá D.E., Colombia INGEPSY A tiempo completo

    OverviewINGEPSY is seeking an experienced Technical Support Specialist to join our team. As a key member of our support team, you will play a vital role in providing top-notch technical assistance to our clients.


  • Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completo

    Job SummaryWe are seeking a Technical Support Specialist to provide end-user support for our Sales and Service Performance Management software solutions. The ideal candidate will have strong analytical, problem-solving, and communication skills, as well as proficiency in Linux, Shell scripting, SQL, PL/SQL, and Oracle database management.About the RoleThis...