Technical Support Specialist for LMS Systems
hace 3 semanas
Ingepsy is a leading provider of education and technology solutions. Our mission is to empower educators and institutions with innovative, user-friendly tools that inspire student success and institutional growth.
Job SummaryWe are seeking an experienced Technical Support Specialist to join our team in Colombia. This role focuses on Anthology's LMS system, Blackboard, which provides students with a seamless learning experience. As a Technical Support Specialist, you will be responsible for delivering high-quality technical support to customers via phone and email. You will work closely with new and existing external customers on complex technical issues, collaborating with Product Development, Engineering, and third-party vendors to resolve customer concerns.
Responsibilities- Provide multi-level troubleshooting and technical support to Tier 1 Technical Support Engineers via phone and email
- Work with customers to resolve complex technical issues related to the LMS system
- Collaborate with Product Development, Engineering, and third-party vendors to resolve customer concerns
- Draft, review, and issue product bugs/fixes into the Knowledge Base Open Case using a customer ticket tracking system
- Represent the Customer Support department in product meetings and reviews with internal and external stakeholders
- Familiarity with programming in an object-oriented language, preferably Java
- Light experience with multiple computer operating systems like UNIX/Linux and Windows
- Ability to configure and maintain a load-balanced environment
- Understanding of overall application server maintenance
- Excellent analytical and problem-solving skills
- Solid oral and written communication skills and ability to work well in a team environment
Competitive salary: $65,000 per year
We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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