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We are looking for an experienced Performance-Driven Operations Director to join our team. As an Operations Manager, you will oversee and direct the operations for one of our most complex clients. This key leadership position will drive operational excellence in all ways across this specific client with a concentrated focus on developing and instituting processes that improve the customer and client experience.
Responsibilities:- Oversee and direct the operations for one of our most complex clients.
- Drive operational excellence in all ways across this specific client.
- Develop and institute processes that improve the customer and client experience.
- Minimum 5 years of Contact Center Operations Management experience required; BPO experience essential.
- Excellent written and verbal communication required.
- Results-driven, action-oriented, and self-motivated mindset.
