Technical Support Engineer

hace 4 semanas

Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completo
About the Role

Sutherland Global is seeking a highly skilled and detail-oriented Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for delivering exceptional technical support to our customers and ensuring the health and well-being of their cloud solutions.

Key Responsibilities
  • Provide timely and effective technical support to customers via various communication channels
  • Collaborate with cross-functional teams, including support, services, and R&D, to resolve customer issues
  • Conduct thorough troubleshooting to identify and resolve technical issues
  • Document all interactions and resolutions in our support system
  • Participate in knowledge transfer activities and contribute to the development of technical documentation
  • Work in accordance with our support process, procedures, and contractual SLAs
  • Travel to customer sites as required to resolve product issues and provide training
Requirements
  • College degree in a relevant technology field
  • Strong technical skills, including Linux, Shell scripting, SQL, and PL/SQL
  • Experience with building and maintaining databases for query and problem tracking
  • Knowledge of relational database principles and methodologies
  • Proven experience with troubleshooting principles and techniques
  • Excellent written and verbal communication skills
  • Ability to work well in a team environment and collaborate with cross-functional teams
  • Highly self-motivated and directed, with a strong desire to learn and grow
What We Offer

Sutherland Global offers a dynamic and supportive work environment, with opportunities for growth and development. We are committed to providing our employees with the tools and resources they need to succeed.

  • Principal Technical Support Engineer

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia CommScope Inc. A tiempo completo

    Job Title: Principal Technical Support EngineerAt CommScope Inc., we're on a mission to deliver connectivity that empowers how we live, work, and learn. As a Principal Technical Support Engineer, you'll play a critical role in helping us achieve this goal.About the RoleWe're seeking a highly authoritative and experienced technical support professional to...

  • Senior Technical Support Engineer

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Radware A tiempo completo

    Job Title: Senior Technical Support EngineerThe Senior Technical Support Engineer serves as the highest level of support and lead technical escalation resource for Radware, providing expert support to internal departments.Key Responsibilities:Receive day-to-day instructions on outgoing cases and assignments.Demonstrate good judgment to select the best...

  • Principal Technical Support Engineer

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia CommScope A tiempo completo

    Job Title: Principal Technical Support EngineerWe are seeking a highly skilled Principal Technical Support Engineer to join our team at CommScope. As a key member of our Customer Support and Services (CSS) team, you will be responsible for delivering exceptional customer experience and resolving complex technical issues.Key Responsibilities:Troubleshoot and...

  • Principal Technical Support Engineer

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia CommScope A tiempo completo

    Job Title: Principal Technical Support EngineerWe are seeking a highly skilled Principal Technical Support Engineer to join our team at CommScope. As a key member of our Customer Support and Services (CSS) team, you will be responsible for delivering exceptional customer experience and resolving complex technical issues.Key Responsibilities:Troubleshoot and...

  • Technical Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job DescriptionWe are seeking a highly skilled Technical Support Engineer to join our team at NielsenIQ. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, ensuring their technical issues are resolved efficiently and effectively.Key Responsibilities:Technical Support: Provide...

  • Technical Support Specialist

    hace 5 días

    Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    Job Title: Technical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our team at NielsenIQ. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers and prospects, ensuring their technical issues are resolved efficiently and effectively.Key...

  • Client Support Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completo

    Job Title: Client Support EngineerAt Anthology, we are seeking a highly skilled Client Support Engineer to join our team. As a Client Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and collaborating with internal teams to resolve customer issues.Key Responsibilities:Provide...

  • Technical Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Radware A tiempo completo

    Job Title: Tier 2 Technical Support EngineerRadware is a leading provider of cyber security and application delivery solutions, and we're looking for a skilled Technical Support Engineer to join our team.As a Technical Support Engineer, you will be responsible for providing level two technical support for Radware products, including ADC, WAF, and IPS. You...

  • Technical Support Specialist

    hace 7 días

    Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    Job Title: Technical Support EngineerJob Summary:We are seeking a highly skilled Technical Support Engineer to join our team in Latin America. As a Technical Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and collaborating with internal teams to ensure seamless...

  • Technical Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job DescriptionWe are seeking a highly skilled Technical Support Engineer to join our team at NielsenIQ. As a Technical Support Engineer, you will be responsible for providing top-notch technical support to our customers, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesTechnical Support: Provide enterprise-level...

  • Technical Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Red Hat Colombia S.A.S. A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team in Colombia. As a Technical Support Engineer, you will be responsible for delivering exceptional customer support and sustaining engineering services to our enterprise subscription customers.Key ResponsibilitiesProvide technical support and troubleshooting services to...

  • Technical Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Radware A tiempo completo

    Join Radware's Team as a Technical Support EngineerRadware is a leading provider of cyber security and application delivery solutions, and we're looking for a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing effective technical support to customers and partners, ensuring the success...

  • Technical Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia CommScope Inc. A tiempo completo

    Job Title: Principal Technical Support EngineerWe are seeking a highly skilled Principal Technical Support Engineer to join our team at CommScope Inc. This role will be responsible for providing technical support to our customers, troubleshooting complex network issues, and collaborating with our engineering team to resolve defects.About the Role:This is a...

  • Technical Support Engineer

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Red Hat Colombia S.A.S. A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team in Colombia. As a Technical Support Engineer, you will be responsible for providing exceptional customer support and technical expertise to our enterprise subscription customers.Key ResponsibilitiesEnsure customers receive maximum value from our products and...

  • Technical Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia CommScope Inc. A tiempo completo

    {"h1": "Principal Technical Support Engineer", "p": "At CommScope Inc., we're on a mission to deliver connectivity that empowers how we live, work, and learn. As a Principal Technical Support Engineer, you'll play a critical role in helping us achieve this goal.**Key Responsibilities:*** Troubleshoot and resolve complex technical issues for our customers*...

  • Technical Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Trustonic A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Trustonic. As a Technical Support Engineer, you will play a pivotal role in providing exceptional customer support and resolving complex technical issues for our customers.Key ResponsibilitiesResolve complex technical support requests in both production and...

  • Technical Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia CommScope A tiempo completo

    Job SummaryCommScope is seeking a highly skilled Principal Technical Support Engineer to join our team. As a key member of our Customer Support and Services (CSS) team, you will be responsible for providing exceptional technical support to our customers.About the RoleWe are looking for a technical expert with a strong background in wireless networking and...

  • Client Support Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completo

    Job Title: Client Support EngineerAt Anthology Inc, we are seeking a highly skilled Client Support Engineer to join our team. As a Client Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and collaborating with internal teams to resolve customer complaints.Key Responsibilities:Provide...

  • Technical Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Improvado A tiempo completo

    Unlock the Power of Marketing Data with ImprovadoImprovado is a cutting-edge, AI-driven platform designed to empower marketing teams in medium to large-scale enterprises and agencies. Our mission is to simplify complex marketing intelligence and reporting, enabling data-driven decisions that drive business growth.About the RoleWe're seeking a highly skilled...

  • Principal Technical Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia CommScope Inc. A tiempo completo

    Job Title: Principal Technical Support EngineerWe are seeking a highly skilled Principal Technical Support Engineer to join our team at CommScope Inc. This role will be responsible for providing technical support to our customers, troubleshooting complex issues, and collaborating with internal teams to resolve defects and improve process efficiency.About the...