Senior Support Specialist
hace 6 días
We are CI&T, a leading tech transformation specialist. Our mission is to empower large companies to navigate changes in technology and business.
We are seeking a highly skilled Support Analyst to join our team. As a Support Analyst, you will be responsible for ensuring exceptional customer experiences and providing high-quality assistance and guidance.
Key Responsibilities:
- Provide top-level support to our clients, resolving issues effectively and promptly.
- Diagnose and troubleshoot problems with products or services.
- Collaborate with other members of the support team to resolve complex issues.
- Create and update support documentation, including knowledge base articles and FAQs.
- Ensure customer satisfaction through courteous and professional interactions.
- Work with cross-functional teams, resolving complex issues in collaboration with development teams.
- Communicate effectively to provide updates on your activities.
Requirements:
- Excellent communication in English and Spanish.
- Previous experience in customer support or a similar role.
- Strong problem-solving skills and excellent communication.
- Familiarity with customer service principles and practices.
- Ability to work as part of a team and provide effective support.
- Knowledge of programming languages (NodeJS, React, for example).
- Organizational and time management skills.
Our Benefits:
- Health plan and dental plan;
- Meal allowances;
- Extended parenting leave;
- Annual profit-sharing distribution;
- Life insurance;
- Partnership with an online mental health platform;
- CI&T University;
- Support Program: psychological guidance;
- Partnership with online course platforms;
- Platform for language learning;
- And many others.
We are an equal-opportunity employer. We celebrate and appreciate the diversity of our CI&Ters' identities and lived experiences. We are committed to building, promoting, and retaining a diverse, inclusive, and equitable company and culture focused on creating a better tomorrow.
At CI&T, we recognize that innovation and transformation only happen in diverse, inclusive, and safe work environments. Our teams are most impactful when people from all backgrounds and experiences collaborate to share, create, and hear ideas.
We strongly encourage candidates from diverse and underrepresented communities to apply for our vacancies.
-
Support Specialist
hace 6 días
Colombia Ciandt A tiempo completoTechnical Support SpecialistWe are CI&T, a tech transformation specialist. Our mission is to combine the disruptive power of Artificial Intelligence with human expertise to support large companies in navigating changes in technology and business.We are looking for a Technical Support Specialist to join our customer support team. As a Technical Support...
-
Lead Generation Specialist
hace 6 días
Colombia Phoenix Support Services A tiempo completo{"h1": "Lead Generation Specialist", "p": "At Phoenix Support Services, we are seeking a highly skilled Lead Generation Specialist to join our Business Development Team. As a key member of our team, you will be responsible for generating new business leads and building relationships with potential clients. Responsibilities: * Research and identify...
-
Technical Support Specialist
hace 6 días
Colombia Coupa Software Inc. A tiempo completoJob Title: Technical Support SpecialistCoupa Software Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage incoming calls and customer service inquiriesProvide basic...
-
Administrative Support Specialist
hace 4 meses
Colombia ttg Talent Solutions A tiempo completo**JOB TITLE: Administrative Support Specialist** **LOCATION: Medellín, Colombia** **SALARY: $2,700,000 COP per month** **On-site role, Monday to Friday, 7:30 AM - 5:00 PM - Colombian Calendar.** **Indefinite term contract** **JOB DESCRIPTION**: The Policy Issuance Specialist will provide support to the emissions team and efficiently address the needs...
-
Digital Marketing Specialist
hace 6 días
Colombia Phoenix Support Services A tiempo completoJob Title: Paid Ads SpecialistWe are seeking a highly skilled Paid Ads Specialist to join our Business Development Team at Phoenix Support Services. As a Paid Ads Specialist, you will be responsible for developing and executing effective paid search strategies, managing ad accounts on multiple platforms, and analyzing the performance of paid social media...
-
Technical Support Specialist
hace 6 días
Colombia Urchinsys A tiempo completoJob Title: Support SpecialistAt Urchin Systems, we are seeking a skilled Support Specialist to join our customer support team in LATAM. If you have 1 or more years of experience in technical support with clients, advanced English level, and good communication skills, this is an excellent opportunity for you.Key Responsibilities:Respond to client inquiries...
-
Tech Support Specialist Uk Ticket Platform ..
hace 5 meses
Colombia Prometeo Talent A tiempo completo**Introduction** Welcome to an **exciting opportunity at Prometeo Talent**! We're pleased to introduce a role as a **Tech Support Specialist **with a dynamic company specializing in a ticketing platform tailored for performing arts and dance events in the United Kingdom. Join us in making a difference in the world of live entertainment. **The **Role** As...
-
Support Specialist
hace 4 meses
Colombia Neostella A tiempo completoAt Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. We show them how hyperautomation can free up time to focus on higher impact work and take their business to the next level. In order to continue our growth, we are seeking a Support Specialist! By...
-
PC Support Specialist
hace 6 días
Colombia Synergy ECP A tiempo completoJob SummaryWe are seeking a skilled PC Field Support Specialist to join our team at Synergy ECP. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers.Key ResponsibilitiesHardware and Software SupportInstall, operate, maintain, repair, and modify end user devices such as personal computers,...
-
Procurement Specialist Senior
hace 6 días
Colombia Halliburton Energy Services A tiempo completoJob SummaryWe are seeking a highly skilled Procurement Specialist Senior to join our team at Halliburton Energy Services. As a key member of our procurement team, you will be responsible for planning and executing sourcing strategies to support our manufacturing, field operations, and project management initiatives.Key ResponsibilitiesDevelop and implement...
-
IT Support Specialist
hace 5 días
Colombia IT M S A tiempo completoJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at IT M S. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.ResponsibilitiesProvide technical support and troubleshooting services to clients via phone, email, or remote...
-
Senior Quality Assurance Specialist
hace 6 días
Colombia Anthology A tiempo completoJob Opportunity: Senior Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Anthology. As a key member of our agile team, you will be responsible for providing support for test development and execution against our new feature and legacy system releases.Key...
-
Fintech Support Specialist
hace 6 días
Colombia Deel Inc A tiempo completoAbout Deel IncDeel Inc is a leading global payroll and compliance platform that empowers businesses to hire and manage talent worldwide. Our mission is to break down hiring borders and connect companies with exceptional talent from around the globe.Job Title: Fintech Support SpecialistWe are seeking a highly skilled Fintech Support Specialist to join our...
-
Senior Quality Assurance Specialist
hace 6 días
Colombia Ciandt A tiempo completoJob Title: Senior QA SpecialistWe are a team of tech transformation specialists at CI&T, and we're looking for a skilled Senior QA Specialist to join our ranks.As a Senior QA Specialist, you will be responsible for ensuring the final quality of our deliverables, working closely with our development teams to identify and resolve issues, and collaborating with...
-
Accounting Specialist Senior
hace 6 días
Colombia Lenovo A tiempo completoWhy Work at Lenovo?We are Lenovo, a global technology powerhouse with a bold vision to deliver Smarter Technology for All. Our commitment to innovation and customer satisfaction has earned us a reputation as a leader in the industry.As a Senior Accounting Specialist, you will play a critical role in supporting our Accounting team in a cross-functional...
-
Technical Support Specialist
hace 6 días
Colombia Okendo Pty A tiempo completoJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Okendo Pty. As a Technical Support Specialist, you will play a crucial role in ensuring the seamless integration and ongoing support of our platform for Shopify brands.Key Responsibilities:Provide responsive and effective chat and email support to merchants during...
-
Technical Support Specialist
hace 6 días
Colombia Coupa A tiempo completoCoupa is seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will play a critical role in ensuring customer success and delivering exceptional results.Key Responsibilities:Manage incoming calls and customer service inquiries, providing timely and effective solutions to customers.Collaborate with suppliers...
-
Technical Support Specialist
hace 6 días
Colombia Cafeto Software A tiempo completoKey Responsibilities:We are seeking a highly skilled Technical Support Specialist to join our team at Cafeto Software. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.Application Configuration: Implement changes in application configuration and server functionality in response to client...
-
(Senior) Modularization Specialist
hace 5 días
Colombia VELUX Group A tiempo completo(Senior) Modularization Specialist Ansøg remote type Hybrid locations Industrivej 22 Østbirk time type Fuld tid posted on Slået op for 2 dage siden job requisition id R1067162 I VELUX Gruppen tilbyder vi en verden af muligheder og giver dig det bedste afsæt til at skabe en lys fremtid. Vi går forrest, når det kommer til at skabe et bæredygtigt og...
-
IT Support Specialist
hace 4 meses
Colombia Nassau National Cable A tiempo completo**Nassau National Cable** is an e-commerce company with a decade of experience in providing innovative and customer-focused solutions. As we continue to grow and expand, We are looking for a dedicated and talented **IT Support Specialist** to join our team and help us take our business to new heights. **Position: Full-time.** - **Location: Hybrid....