Customer Service Representative

hace 3 semanas

Medellín, Antioquia, Colombia iQor A tiempo completo

Job Summary:

iQor is seeking a professional and empathetic Customer Service Representative to provide exceptional service to our clients’ customers via phone. As a Customer Service Representative, you will be the face of our company and play a key role in creating a positive experience for each caller.

Key Responsibilities:

  • Answer inbound calls and greet customers with a warm and welcoming tone.
  • Place outbound calls and communicate with customers in a clear and concise manner.
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver exceptional customer service through timely and effective resolution of various customer inquiries and concerns.
  • Take an active role in educating customers about our clients’ products and services.

Requirements:

  • Must be able to demonstrate ability to be empathetic and compassionate.
  • Must have ability to work independently and in a team environment.
  • Experience in a production environment.
  • Problem solving skills.
  • Ability to maintain accuracy and production standards.
  • Physical attendance is key to success and necessary to meet objectives.
  • You have the flexibility to work any shift, including nights and especially weekends.

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.

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