Customer Service Representative

hace 3 semanas


Medellín, Antioquia, Colombia Iqor A tiempo completo

Job Summary: We are seeking a Customer Service Representative to provide exceptional service to our clients' customers via phone. As a Phone Support Agent, you will handle a high volume of inbound or outbound calls and strive to create a positive experience for each caller. Key Responsibilities:

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients' products and services.

Requirements:

• Must be able to demonstrate ability to be empathetic and compassionate.
• Must have ability to work independently and in a team environment.
• Experience in a production environment.
• Problem solving skills.
• Ability to maintain accuracy and production standards.
• Physical attendance is key to success and necessary to meet objectives.
• You have the flexibility to work any shift, including nights and especially weekends.

Education and Physical Requirements:

• High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
• Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects.
• Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal.
• Speak, listen, type and/or sit for extended periods of time.

About Us:

We are Iqor, a company dedicated to providing exceptional customer service and support to our clients' customers. We value our employees and offer a dynamic and fast-paced work environment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing excellent service, we encourage you to apply for this exciting opportunity.

We are committed to providing a safe and inclusive work environment. We are an affirmative action-equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We are proud to be a Disability Friendly Employer. If you require any accommodations during the application process, please let us know and we will be happy to assist you.

Thank you for considering Iqor as your employer. We look forward to reviewing your application.



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