Cx & Relationship Sr Analyst

hace 5 días


Bogotá, Bogotá D.E., Colombia DiDi Global A tiempo completo
About DiDi Global Inc.

DiDi Global Inc. is a leading mobility technology company that offers a wide range of app-based services across various markets. Our platform provides a variety of transportation solutions, including ride-hailing, taxi-hailing, chauffeur services, and food delivery, among others.

We are committed to creating better life experiences and greater social value by building a safe, inclusive, and sustainable transportation ecosystem for cities of the future.

About the Driver Center Program

The Driver Center program is a key component of our driver-partner acquisition and experience strategy. Our in-person support facilities help driver-partners get onboarded, resolve outstanding issues, and engage with our brand and experience.

This role requires a unique blend of skills, including the ability to engage with prospective driving partners and analyze data to ensure our offline acquisition efforts support our growth.

Job Responsibilities
  1. Oversee and Improve Offline Acquisition Channels and Driver Center Operations
  2. Develop and Maintain High-Quality Facilities to Service Driver-Partners
  3. Recruit, Develop, and Train Advisors to Provide Excellent Customer Experience
  4. Ensure Healthy Service, Financial, and Experience Metrics Align with Cross-Functional Teams
  5. Participate in Projects to Support Overall Business Goals
Requirements
  1. More than 3 years of operation experience in the ride-hailing industry or a relevant field
  2. KPI mindset, with a focus on improving business metrics
  3. Proficiency in English and Spanish is required
  4. Ability to engage with customers to develop creative business programs and campaigns
  5. Experience in a service or retail environment is preferred
  6. Strong organizational skills with excellent follow-through on tasks
  7. Enthusiastic and can-do attitude, with a willingness to take on challenging tasks in a fast-paced environment
About Our Company Culture

We are a data-driven company that makes informed decisions based on valuable metrics. We believe in win-win collaboration, integrity, and diversity and inclusion.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment.



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