Cx & Relationship Sr Analyst
hace 5 días
DiDi Global Inc. is a leading mobility technology company that offers a wide range of app-based services across various markets. Our platform provides a variety of transportation solutions, including ride-hailing, taxi-hailing, chauffeur services, and food delivery, among others.
We are committed to creating better life experiences and greater social value by building a safe, inclusive, and sustainable transportation ecosystem for cities of the future.
About the Driver Center ProgramThe Driver Center program is a key component of our driver-partner acquisition and experience strategy. Our in-person support facilities help driver-partners get onboarded, resolve outstanding issues, and engage with our brand and experience.
This role requires a unique blend of skills, including the ability to engage with prospective driving partners and analyze data to ensure our offline acquisition efforts support our growth.
Job Responsibilities- Oversee and Improve Offline Acquisition Channels and Driver Center Operations
- Develop and Maintain High-Quality Facilities to Service Driver-Partners
- Recruit, Develop, and Train Advisors to Provide Excellent Customer Experience
- Ensure Healthy Service, Financial, and Experience Metrics Align with Cross-Functional Teams
- Participate in Projects to Support Overall Business Goals
- More than 3 years of operation experience in the ride-hailing industry or a relevant field
- KPI mindset, with a focus on improving business metrics
- Proficiency in English and Spanish is required
- Ability to engage with customers to develop creative business programs and campaigns
- Experience in a service or retail environment is preferred
- Strong organizational skills with excellent follow-through on tasks
- Enthusiastic and can-do attitude, with a willingness to take on challenging tasks in a fast-paced environment
We are a data-driven company that makes informed decisions based on valuable metrics. We believe in win-win collaboration, integrity, and diversity and inclusion.
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment.
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