Senior Desktop Support Specialist
hace 3 semanas
Job Summary:
iQor seeks a highly skilled Desktop Technician to provide technical support and assistance to end-users regarding desktop hardware, software, and peripherals. The ideal candidate will troubleshoot and resolve issues, perform installations and upgrades, and ensure the smooth operation of desktop systems within the organization.
Key Responsibilities:
- Provide technical support to end-users in person, via phone, or remote assistance.
- Troubleshoot and resolve hardware and software issues related to desktop systems.
- Install, configure, and upgrade desktop hardware components, including CPUs, memory, and hard drives.
- Install, configure, and upgrade software applications and operating systems on desktops.
- Perform regular maintenance and updates on desktop systems to ensure optimal performance and security.
- Set up new desktop computers and peripheral devices for end-users.
- Collaborate with other IT teams to resolve complex technical problems and escalate issues when necessary.
Requirements:
- Proven experience as a desktop technician or similar role.
- Strong knowledge of desktop hardware components, operating systems, and software applications.
- Proficiency in troubleshooting and resolving hardware and software issues.
- Familiarity with network connectivity and basic network troubleshooting.
- Experience with Active Directory, group policies, and user account management.
- Excellent problem-solving and analytical skills.
- Strong communication and customer service skills.
Education Requirements:
A high school diploma or equivalent is required. Additional technical certifications or degrees are a plus.
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