![Third Way Health, Inc.](https://media.trabajo.org/img/noimg.jpg)
Patient Experience Ambassador
hace 3 días
Third Way Health, Inc. is a leading healthcare organization dedicated to enhancing the patient experience in the United States.
As a Patient Concierge Representative on our team, you will play a crucial role in providing exceptional care and support to our patients.
About the Position
We are seeking a highly skilled and empathetic individual who is fluent in English and Cantonese to join our Patient Concierge Team.
Your primary responsibilities will include:
- Providing personalized assistance to patients via phone calls, including scheduling appointments, navigating intake processes, and addressing non-clinical concerns.
- Offering accurate and satisfactory responses to patients' queries and concerns, ensuring their needs are met with empathy and understanding.
- De-escalating situations involving dissatisfied patients by providing support and assistance.
- Contacting patients to inform them about available test results or remind them about upcoming events in their care plan.
- Guiding patients through navigating our practice website and troubleshooting the member/patient app.
- Helping patients find the right care and specialists within our practice network.
- Reviewing patient accounts, providing updates, and information about billing and other account items.
- Collaborating with other concierge services professionals to improve the patient experience.
- Assisting in training new employees and educating them on our customer management policies.
Requirements
To be successful in this role, you must possess:
- A university degree preferred.
- Strong communication skills, both written and verbal (candidates must be fluent in English AND Cantonese).
- A patient and empathetic attitude.
- Excellent time management and organizational skills.
- Adaptability and flexibility.
- Comfortable working in fast-paced environments.
- Computer literacy (experience with Salesforce Health Cloud is a plus).
- Phone skills, including familiarity with complex or multi-line phone systems.
About Us
At Third Way Health, Inc., we strive to provide top-notch services and technologies to medical practices and healthcare organizations nationwide.
Our mission is to improve the patient experience while reducing administrative burdens on practice owners and management.
We believe that every patient deserves exceptional care and support, which is why we're committed to delivering world-class services and innovative solutions.
Salary Information
The estimated salary for this position is $1,500 USD per month, plus a monthly performance bonus of $220 USD.
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