Senior Customer Experience Specialist
hace 2 días
**About the Role**
At Johnson & Johnson, we are seeking a Senior Customer Service Operations Representative to join our team. As a key point of contact for internal J&J functions and external parties, this individual will engage with customers and logistics services to provide support and facilitate transactions.
The ideal candidate will have a solid understanding of J&J customer service processes, products, and their interrelationship. They will navigate key relationships and collaborate across functions, including Supply Chain, Finance, and Shared Services, to resolve customer issues.
This role reports directly to a Customer Service Supervisor and escalates issues as needed.
Main Responsibilities:
- Providing direct support to customers and facilitating transactional activities
- Navigating key relationships and collaborating across functions to resolve customer issues
- Managing order management activities, including scheduling deliveries and appointments, processing orders, and order tracking and support to customer inquiries
- Responsible for invoice management activities, including invoicing customer sales orders, facilitating invoice corrections, reviewing customer billing plans, and liaising with Finance and other parties for credit and debit processing, and special invoicing requirements
- Solving issues related to: Orders, Claims management, Returns management, Recall management
The successful candidate will have 3-4 years of related experience and possess strong technical skills, including MS Office, and excellent communication skills.
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