E-commerce Customer Experience Specialist

hace 5 días


Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

About Bruntwork
Bruntwork is a cutting-edge e-commerce startup on the brink of an exciting launch. Our innovative company is set to revolutionize online retail with its unique product offerings and customer-centric approach.

Job Description
We're looking for an enthusiastic and detail-oriented E-commerce Customer Experience Specialist to become an integral part of our dynamic startup. In this role, you'll be the primary point of contact for our customers, managing inquiries across multiple platforms and ensuring a seamless shopping experience. You'll have the opportunity to shape our customer service strategy from the ground up, contributing directly to our growth and success.

Responsibilities

  1. Serve as the voice of our brand by responding promptly and professionally to customer inquiries via email and Instagram direct messages.
  2. Guide customers through our Shopify-based website, ensuring they can easily find the products and information they need.
  3. Provide expert product knowledge, addressing questions and concerns to facilitate informed purchasing decisions.
  4. Handle return inquiries with empathy and efficiency, ensuring customer satisfaction.
  5. Manage and triage requests for free product samples, coordinating with the internal team to fulfill these strategically.

Requirements

  1. Proven experience in e-commerce customer service, with a strong familiarity with Shopify platforms.
  2. Excellent written communication skills in English, with the ability to convey warmth and professionalism in digital interactions.
  3. Demonstrated ability to multitask and efficiently manage inquiries across various platforms.
  4. Strong problem-solving skills and a customer-first mindset.
  5. Proficiency with social media platforms, particularly Instagram, and understanding of social media etiquette.

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