Customer Experience Lead

hace 5 días

Bogotá, Bogotá D.E., Colombia CSG A tiempo completo

Why This Opportunity?

This is an exciting opportunity to join our team as a Senior Customer Solution Consultant. As a key member of our sales team, you'll have the chance to develop and execute business strategies that drive growth, improve customer satisfaction, and enhance operational efficiency. With your expertise and experience, you'll be able to make a significant impact on our business and help us achieve our goals.

Key Responsibilities

  • Develop and execute business strategies that drive growth, improve customer satisfaction, and enhance operational efficiency.
  • Work closely with cross-functional teams to develop and execute business strategies.
  • Identify opportunities for growth and improvement, and develop effective solutions.
  • Analyze complex business scenarios and develop effective solutions.
  • Manage customer interactions effectively, using excellent communication and interpersonal skills.
  • Lead customer engagements at multiple levels, using ability to think critically and strategically.
  • Operate in multi-cultural environments, with understanding of business and decision-making processes in different regions.

Requirements

  • Bachelor's degree in IT, Computer Science, Business Administration, or related field.
  • +10 years' experience in relevant business/solution consulting of software products, services, solutions, and SI capabilities.
  • +8 years' experience in telecommunications industry in business/solution consulting, system integration, product/solution vendor, or deal lead capacity.
  • Experience in client-facing roles, particularly in IT services or software delivery.
  • Proficiency in English and Spanish in a business environment.
  • Customer-focused mindset, ensuring delivery efforts align with client expectations and business goals.
  • Strong communication and interpersonal skills to manage customer interactions effectively.
  • Ability to think about business abstractly from technology implementation.
  • Ability to lead customer engagements at multiple levels.
  • Ability to operate in multi-cultural environments with understanding of business and decision-making processes in different regions.

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