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Client Support Specialist
hace 2 meses
Are you enthusiastic about technology?
Imagine being part of a premier SaaS, Software, or Hardware solutions provider.
Join our Customer Support Consultant team and excel in a diverse and multilingual setting while enjoying the flexibility of remote work. Unlock your potential by acquiring new skills and reaching ambitious targets through our People First management philosophy.
Your Responsibilities:
- Deliver outstanding customer support through various channels including phone, email, and chat
- Foster positive and enduring relationships with clients
- Efficiently handle and follow up on customer inquiries
- Stay informed about market trends and conditions
- Safeguard sensitive customer information
- Implement the latest customer satisfaction techniques
- Maintain a thorough understanding of our clients' offerings
- Continuously pursue enhancements to boost team performance
Qualifications for Success:
- Proficient in Spanish and English (C1 level required for both)
- Background in customer service, ideally within the hospitality sector
- Excellent communication abilities
- Strong analytical and research capabilities
- Positive and accountable demeanor
- Personal laptop or computer (minimum 8GB RAM) and reliable internet connection (at least 50 Mbps download and 40 Mbps upload)
Preferred Qualifications:
- Experience in the hospitality industry
- Familiarity with CRM software
What We Offer:
- Flexible working hours
- Fully remote work opportunity
- Inclusive international work environment
- Compensation in USD
- Bonuses for successful referrals
- Paid comprehensive training and probation period
- Work-life balance
- Supportive management focused on your growth and long-term collaboration
- Opportunities for personal development
About Us:
SupportYourApp is a leading Support-as-a-Service provider delivering secure technical, customer support, and CX services for technology companies worldwide. We collaborate with clients from over 30 countries and communicate in more than 60 languages.
Since our inception in 2010, we have established ourselves as an industry leader in premium outsourced customer support, expanding globally with eight hubs around the world.
We treat our team with the same care and attention as our clients, providing a nurturing environment, personalized support, and a positive experience.
We embrace diversity and welcome individuals from various backgrounds and experiences. Take the opportunity to join us and submit your CV in English, highlighting your exceptional skills.
Disclaimer:
We are a multinational organization committed to unbiased hiring practices. Candidate evaluations are not influenced by characteristics such as race, gender, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected status.
