Cloud Engineering Service Area Manager

About Gorilla Logic:
Gorilla Logic is a leading digital product engineering firm with strong teams in the United States, Colombia, and Costa Rica. We specialize in delivering innovative digital platforms and products that empower our clients to transform their businesses and achieve their strategic goals. Our core services include Cloud Engineering, Digital Product Development, Data & AI, and Delivery Transformation.
At Gorilla Logic, we are deeply committed to our core values, which guide every decision we make and every action we take. We believe in
"We are one Band of Gorillas," fostering collaboration and unity across our global teams.
"We assume good intentions" drives us to build trust and maintain strong, respectful relationships.
"We embrace transparency" ensures that we communicate openly and honestly, fostering a culture of accountability. Finally,
"We are unstoppable" reflects our relentless pursuit of excellence and our commitment to overcoming challenges. These values create a unique culture where innovation and excellence flourish, making Gorilla Logic not just a workplace but a community where you can thrive.
Role Overview:
We are seeking a dynamic and experienced Cloud Engineering Service Area Manager for our Cloud Engineering Service Area. This middle-level management role will report to the Cloud Engineering Service Area Lead within the Solution Engineering organization and will be based in Colombia, Costa Rica, or the United States. This role will be crucial for driving talent development and delivery readiness within the service area, ensuring we possess the right skills and capabilities to meet our clients' needs. The Cloud Engineering Service Area Manager will balance their time between internal efforts to operate the practice and external efforts to serve clients within their respective area of practice, with key responsibilities outlined below.
Key Responsibilities:
Talent Strategy and Delivery Readiness:
* Set the strategy for training and development within the Cloud Engineering Service Area.
* Foster a culture of continuous learning and development within the firm.
* Oversee hiring, promotions, and the development of existing employees in the service area.
* Champion and lead the training and development of employees to understand client needs and propose appropriate solutions.
* Develop a talent readiness plan to ensure the right number of people with the right skills are available to serve clients in the service area.
Capability Management:
* Survey market trends and the competitive landscape for emerging capability needs in the Cloud Engineering Service Area.
* Maintain an inventory of the capabilities needed to strengthen and sustain the service area and solution-based delivery.
* Enlist experts to fill Capability Lead roles for each capability. Oversee Capability Leads in maintaining a skills matrix with specific skills required for each Capability in the service area.
Solution Engineering Leadership:
* Participate as an active and engaged member of the Solution Engineering Leadership Team.
* Keenly evaluate the strengths and development areas of Capability Leads in the Cloud Engineering Service Area, and report findings quarterly to service area and delivery leadership.
* Provide comprehensive, transparent, and timely feedback to Capability Leads and other team members to foster a learning culture.
Talent Development:
* Partner with other Practice Leads and Delivery leadership to hone and maintain an expectations framework for Delivery talent across the firm.
* Outline talent development plans to address skill needs and strengthen delivery readiness.
* Support Delivery leadership in periodically evaluating service area talent, including strengths and development areas, as part of routine delivery or the annual review process.
* Provide formal written input on Capability Leads as part of the annual review process for each Capability Lead in the Cloud Engineering Service Area.
Recruitment and Evaluation:
* Partner with talent acquisition to identify and prioritize required skills for job applicants.
* Define and implement an interview process for all levels of Delivery resources in the Cloud Engineering Service Area.
* Schedule, conduct, and oversee job interviews to assess analytical and technical skills.
* Evaluate the readiness of existing employees for promotion within the service area.
Additional Responsibilities:
* Ability to thrive in a fast-paced, dynamic environment and manage remote teams effectively.
* Willingness to travel occasionally to client locations in the United States or Gorilla Logic offices in San Jose, Costa Rica or Medellin, Colombia as needed.
Required Skills and Experience:
* 10+ years of relevant professional experience.
* 5+ years of professional services experience delivering solutions for clients in cloud engineering.
* 3+ years of experience in hiring and facilitating talent development.
* Proven ability to create a culture of continuous learning and development.
* Strong people management skills, with a track record of motivating and developing teams.
* Experience in building and maintaining a skills matrix and talent readiness plan.
* Expertise in partnering with talent acquisition to identify and prioritize required skills for job applicants.
* Strong interviewing skills, including resume screening, technical assessments, and behavioral interviews.
* Ability to define and implement an objective and comprehensive evaluation framework for job applicants and internal promotion candidates.
* Excellent analytical and technical skills, with a keen ability to evaluate talent.
* Strong leadership and strategic thinking abilities.
* Ability to provide clear and transparent feedback.
* Ability to thrive in a fast-paced, dynamic environment and manage remote teams effectively.
Why Join Gorilla Logic?
Flexible Work: Work remotely and enjoy the flexibility to manage your schedule. We understand the importance of balance. While we expect high performance, we also respect your time and well-being, offering flexibility and support to ensure you can excel both professionally and personally.
Impactful Projects: Engage in high-impact digital product engineering projects for leading clients across various industries. Contribute to the development of innovative platforms and products that drive meaningful business transformation and have a global reach.
Accelerated Learning & Growth: Thrive in our fast-paced environment, where every project challenges you to grow. With continuous learning opportunities, a dedicated training budget, and access to industry-leading certifications, Gorilla Logic equips you to accelerate your career and stay at the forefront of digital product engineering.
Collaborative Culture: Work with a team that values collaboration and shared success. At Gorilla Logic, every member is part of a community that thrives on exchanging knowledge and solving challenges together. Our "Band of Gorillas" approach ensures you're always part of something bigger, where every voice is valued, and teamwork drives our success.
Application Process:
Join Gorilla Logic and help transform the delivery of digital product engineering services. If you are passionate about talent development and meet our requirements, we encourage you to apply. Submit your resume and a cover letter detailing your relevant experience and fit for the role.