Customer Operations Specialist

hace 3 semanas

Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

At Sagan, we are seeking a detail-oriented Global Support Associate to join our team. This role involves managing various customer support and coordination tasks to enhance customer satisfaction and maintain seamless operations.

  • Contact clients to provide service updates, estimated time of arrival (ETA), and follow-up on recommendations.
  • Schedule appointments with customers, confirming their details prior to the scheduled service time.
  • Maintain accurate records in shared Microsoft Excel files, tracking customer interactions and concerns.
  • Troubleshoot customer inquiries, escalating issues as necessary.
  • Learn to handle permitting processes, including scheduling inspections with relevant city authorities.
  • Actively listen to customer concerns, documenting significant issues and communicating feedback to the office team.

As a successful candidate, you will possess:

  • Fluent English language skills with excellent verbal communication abilities.
  • A strong attention to detail with the ability to manage high volumes of information.
  • Proficiency in Microsoft Excel and familiarity with CRM software.
  • Previous experience in customer support or a related field is preferred.
  • The ability to think independently and address customer issues effectively.

This position offers a competitive salary range of $1,800 - $2,000 USD per month, depending on experience. As an independent contractor, you will enjoy the flexibility of working remotely with a dynamic team dedicated to connecting global talent with US-based businesses.

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