Ticketing Operations Specialist

hace 9 horas


Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo
Job Overview

We are seeking a highly skilled and detail-oriented Ticketing Operations Specialist to join our team at Bruntwork. As a key member of our operations team, you will be responsible for managing customer support tickets, assisting event attendees with issues, and handling payment disputes.

Responsibilities:
  • Manage and promptly respond to customer support tickets through HubSpot CRM
  • Assist event attendees with issues such as missing tickets or incorrect email addresses
  • Handle payment disputes and process payouts for event hosts using Stripe
  • Reconcile accounts and manage fee revenue for various host types
  • Navigate our proprietary ticketing platform for daily operations
  • Conduct SMS blasting campaigns for marketing and communication purposes
  • Support general administrative tasks to ensure smooth company operations
About the Role

This is a full-time remote position requiring strong customer service skills, experience with CRM systems, and basic understanding of bookkeeping and accounting principles. Familiarity with payment processing platforms and excellent attention to detail are also essential. If you have a passion for events, problem-solving, and financial management, this role may be the perfect fit for you.

Requirements:
  • Strong customer service skills with ability to handle high-volume inquiries
  • Experience with CRM systems, preferably HubSpot
  • BASIC UNDERSTANDING OF BOOKKEEPING AND ACCOUNTING PRINCIPLES
  • Familiarity with payment processing platforms, ideally Stripe
  • EXCELLENT ATTENTION TO DETAIL, PARTICULARLY FOR FINANCIAL RECONCILIATION TASKS
  • STRONG PROBLEM-SOLVING SKILLS AND ABILITY TO WORK INDEPENDENTLY
  • PROFICIENCY IN MICROSOFT OFFICE SUITE
  • ADAPTABILITY AND WILLINGNESS TO LEARN NEW SOFTWARE PLATFORMS
What We Offer

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. Additionally, we provide HMO coverage for eligible locations and the opportunity to work remotely. This is a steady freelance job with a permanent work arrangement. The ideal candidate should be able to work Eastern US hours (10 AM to 8-9 PM).



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