Global Operations Risk + Compliance Director

hace 3 días

Bogotá, Bogotá D.E., Colombia HH Global A tiempo completo

Job Summary

The Operational Excellence Leader will be responsible for validating, enhancing, and developing operational business practices that cross all geographies and sectors with a focus on eliminating business vulnerabilities. This role will ensure that best-in-class business practices are documented and disseminated to our Client Engagement Community, Operations Business Partners, and sectors.

The successful candidate will have a comprehensive understanding of risk and compliance solutions and their application within our business. They will collaborate with our GMB, Operations Excellence, Training, Finance, Legal, Risk, and Technology teams to identify opportunities for process improvement and cost optimization in our procurement and quality assurance processes.

Main Responsibilities

  • Develop and execute comprehensive operational strategies aligned with the organization's goals to standardize processes, improve order consistency, mitigate risk, and enhance the quality of procured goods.
  • Analyze existing procurement processes and identify opportunities for standardization, consolidation, and automation.
  • Implement best practices and continuous improvement initiatives to enhance service quality, reduce redundancy, and increase overall productivity.
  • Ensure the consistent delivery of high-quality services to internal stakeholders, meeting or exceeding service level agreements (SLAs).
  • Lead change management efforts to ensure seamless transitions during process changes, system implementations, and organizational shifts.
  • Mitigate operational and compliance risks through effective controls, audits, and monitoring mechanisms.

Requirements

  • A minimum of 5-8 years of experience managing clients and/or processes within a managed service or technology organization.
  • Advanced English is required.
  • Experience working in a large, complex organization influencing others including senior-level decision makers.
  • Excellent project management skills with a track record of successful project delivery.
  • Exceptional analytical and problem-solving abilities with keen attention to detail.
  • Effective communication and interpersonal skills to collaborate effectively with cross-functional teams and tailor messaging appropriately based on audience.

Estimated Salary Range: $120,000 - $180,000 per year

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