Financial Services Representative for Global Business
hace 1 mes
We are seeking a highly skilled and motivated Financial Services Representative to join our team in a GBS environment. In this role, you will be responsible for collecting past due invoices and monitoring assigned customer accounts to maintain past due and credit risk at a minimum.
Key Responsibilities- Monitor assigned customer accounts and follow up on past due accounts daily.
- Contact customers by phone or email to collect past due amounts.
- Collaborate with offshore BPO Team around collections and cash applications.
- Research and resolve queries, disputes, complaints, and short payments in a timely manner.
- Respond promptly to all internal and external customer inquiries.
- Closely work with Customer Service and Sales Organization on a daily basis.
- Built strong relationships with key customers through good communication skills and rapport building.
- Maintain well-documented customer files and track collection efforts in the collection tool.
- Identify and escalate credit risks and uncollectable accounts to management.
- Escalate issues and concerns that cannot be resolved to management.
- Analyze accounts daily before releasing orders on hold.
- Monitor credit limits and terms for customer accounts and suggest adjustments if necessary.
- Excellent communication skills in Portuguese (oral and written).
- Excellent customer service skills.
- Interpersonal and rapport-building skills, with a strong team-player attitude.
- Positive attitude, proactive, and flexible.
- Good organizational and problem-solving skills.
- Good analytical skills.
- Able to follow instructions and procedures and work towards set goals.
- Able to work under pressure and handle competing priorities.
- Strong computer skills and experience with Microsoft products (Outlook, Excel, Word) required.
Zimmer Biomet is a global medical technology leader committed to enhancing patient mobility. We offer a range of benefits, including development opportunities, employee resource groups, flexible working environments, competitive total rewards, wellness incentives, and a culture of recognition and performance awards.
What We Offer- $45,000 - $65,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
- The opportunity to work with a leading company in the medical technology industry.
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
This role requires a High School Diploma or equivalent, as well as 2 years of relevant work experience in Accounts Receivable and/or a combination of work experience and advanced education. English is highly desirable but not required.
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