Financial Services Representative
hace 3 días
About Bruntwork
Bruntwork is a leading fintech company that provides credit monitoring and restoration services. We are seeking a skilled Financial Services Representative to join our team.
Estimated Salary: $60,000 - $80,000 per year (based on location and experience)
Job Description:
We are looking for a talented individual to handle inbound and outbound calls, providing expert guidance on our credit monitoring and restoration software. As a Financial Services Representative, you will be at the forefront of helping customers navigate their credit journey.
Responsibilities:
- Engage with customers in both English and Spanish, addressing inquiries about credit monitoring and restoration services
- Provide clear, accurate information on software features and benefits, enhancing the customer experience
- Execute outbound calls following specific procedures to ensure consistent, high-quality interactions
- Maintain detailed, up-to-date customer records and interaction logs
- Achieve and exceed performance metrics, contributing to overall team success
- Participate in ongoing training to stay current on products, services, and industry trends
- Collaborate with team members to share best practices and improve customer service processes
- Identify and escalate complex issues to appropriate channels for resolution
- Assist in troubleshooting basic technical issues related to the software
Requirements:
- Fluency in English and Spanish, with excellent verbal and written communication skills in both languages
- Previous customer service experience, preferably in finance, technology, or related fields
- Strong problem-solving abilities and a talent for de-escalating challenging situations
- Proficiency in CRM systems and ability to quickly learn new software applications
- Reliable high-speed internet connection and a quiet, professional home office setup
- Excellent time management skills and ability to work independently in a remote environment
- BASIC understanding of credit concepts and financial products (training will be provided)
- Flexibility to work evenings and weekends as needed
- Strong attention to detail and commitment to data security and confidentiality
- Positive attitude and enthusiasm for helping customers achieve their financial goals
Work Environment:
This is a full-time (40 hours a week) 8:00 AM to 4:30 PM CDT (Texas, USA) (9:00 PM to 5:30 AM PHT) role that includes 1 hr unpaid break. The position requires flexibility to work evenings and weekends as needed.
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