Service Desk Technician

hace 4 semanas

Bogotá, Bogotá D.E., Colombia Convatec A tiempo completo
About the Role

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit Every day, our products improve the lives of millions of people around the world. We're hugely proud of this, which is why we're transforming our business to reach millions more. As a Service Desk Technician at Convatec, you will play a crucial role in providing technical support to our global user community. With a target first call resolution of 85%, you will be responsible for resolving complex technical issues, troubleshooting software and hardware problems, ensuring the smooth operation of our IT systems, and empowering our users to maximize their productivity. This role will require flexibility in terms of shifts to accommodate global time zones. Your expertise will be essential in delivering exceptional customer service and maintaining the efficiency of our IT infrastructure on a global scale.

About You

We're looking for a highly skilled and experienced Service Desk Technician to join our team. As a key member of our IT support team, you will be responsible for providing technical support to our global user community. To be successful in this role, you will need to have a strong technical skillset, excellent communication skills, and a passion for helping users and providing top-tier support. You will also need to be adaptable, willing to work in various shifts, and handle a variety of technical issues. For all regions (EMEA, APAC, and AMERICAS), advanced English language skills are mandatory. For APAC region, proficiency in Mandarin and/or Japanese is required. For EMEA region, proficiency in Danish and/or Slovak is required. For AMERICAS region, proficiency in Spanish and Brazilian Portuguese is required.

Key Responsibilities
  • Install, configure, and troubleshoot software applications, with a strong emphasis on Microsoft applications (Teams, Outlook, OneDrive, etc.).
  • Utilize SCCM and Active Directory to manage user accounts, troubleshoot software/patching deployments, and investigate user access issues.
  • Provide support to users located globally, assisting with technical issues via phone calls, live chat, and our ticketing system ServiceNow (My Services).
  • Deliver a premium level of support, offering guidance, training, and solutions to users' technical problems, ensuring their utmost satisfaction.
  • Be prepared to work in shifts to meet the needs of our global user base.
  • Monitor and ensure that you adhere to Service Level Agreements (SLAs), delivering timely support and meeting performance targets.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. You will be working with a talented team of IT professionals who are passionate about delivering exceptional customer service and maintaining the efficiency of our IT infrastructure on a global scale. We are committed to creating a positive and inclusive work environment that values diversity and promotes equal opportunities for all employees. If you are a motivated and experienced Service Desk Technician looking for a new challenge, please apply today

  • Service Desk Efficiency Analyst

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Job SummaryWe seek a skilled Service Desk Efficiency Analyst to drive improvements and standardize processes for our Global Service Desk teams. This individual will analyze team operations, identify areas for enhancement, and work with project teams to onboard support for new applications and manage rollouts/migrations.Key Responsibilities• Analyze Global...

  • Service Desk Operations Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completo

    About the Job We are seeking a highly skilled Service Desk Operations Manager to join our team at Mastercard. As a key member of our Global Business Services Center, you will be responsible for leading the front-line service channels related to Human Resources. This role requires a strategic thinker who can drive operational excellence, enhance customer...

  • Service Desk Operations Manager

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completo

    Mastercard Service Desk Operations ManagerOur mission at Mastercard is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. We're seeking a highly motivated and experienced Service Desk Operations Manager to join our Global Business Services Center (GBSC) team.Key...

  • Human Resources Service Desk Manager

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completo

    Job Title: Human Resources Service Desk ManagerJob Summary: We are seeking a highly motivated and experienced Human Resources Service Desk Manager to join our team at Mastercard. As a key member of our Global Business Services Center (GBSC), you will be responsible for leading the Service Desk Operations team and overseeing the day-to-day operations of our...

  • Mastercard Service Desk Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completo

    Job DescriptionMastercard is a global technology company in the payments industry, committed to making transactions safe, simple, smart, and accessible. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere.Job SummaryThe Service Desk Operations team within our Global Business Services Center (GBSC) is seeking a...

  • Human Resources Service Desk Manager

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completo

    {"Role": "Human Resources Service Desk Manager","Job Summary": "We are seeking a highly skilled and experienced Human Resources Service Desk Manager to join our Global Business Services team. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring that their queries are resolved efficiently and...

  • Global Service Desk Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Michael Page International A tiempo completo

    **Global Service Desk Support Specialist**At Michael Page International, we are seeking a skilled Global Service Desk Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing high-quality technical support to our internal and external customers.**Key Responsibilities:**Provide 1st and 2nd line support...

  • Field Service Technician

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Raytheon Technologies A tiempo completo

    Job Summary:Collins Aerospace, a Raytheon Technologies company, is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for performing a variety of duties, including servicing, operating, maintaining, repairing, and removing equipment.Key Responsibilities:Perform troubleshooting and repair of...

  • Field Service Technician for DN Products

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Diebold Nixdorf A tiempo completo

    **Job Summary**We are seeking a skilled Field Service Technician for DN Products who can perform basic installation and minor repairs on our products and services, including maintenance for ATMs, retail point of sale equipment and related PC and peripherals.**Key Responsibilities*** Performs routine maintenance and repairs on DN products and services**...

  • Service Desk Operations Manager

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completo

    Job SummaryMastercard is seeking a highly motivated and experienced Service Desk Operations Manager to join our Global Business Services Center (GBSC) team. As a key member of our organization, you will be responsible for leading the day-to-day operations of our front-line service channels related to Human Resources. This role will play a critical part in...

  • Global Service Desk Process Optimization Specialist

    hace 4 días

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    At ScotiaTech, we are seeking a highly skilled Global Service Desk Process Optimization Specialist to drive improvements and efficiency through process driven optimization of job roles, reduction in workload, automation of manual tasks or cost reduction. The ideal candidate will have experience working in high volume, complex, demanding customer-oriented IT...

  • Technical Project Manager

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    We are seeking a highly skilled Technical Project Manager to join our team at ScotiaTech, a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. As a Technical Project Manager, you will play a critical role in standardizing and improving the operations of our Global Service Desk teams.About This OpportunityThis is an...

  • Luxury Front Desk Service Manager

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Four Seasons Hotels Ltd A tiempo completo

    Company OverviewFour Seasons Hotels Ltd is a renowned hospitality company that embodies the spirit of luxury and excellence. Our commitment to delivering unparalleled guest experiences has earned us a reputation as one of the world's top hotel chains.About the RoleWe are seeking an experienced Luxury Front Desk Service Manager to join our team at Four...

  • Help Desk Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Charger Logistics A tiempo completo

    IT Support Role OverviewCharger Logistics is a world-class asset-based carrier, specializing in delivering assets on time and on budget. We have a diverse fleet of equipment, handling a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods, and HAZMAT cargo.We invest time and support into our employees, providing them...

  • Field Service Technician

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Diebold Nixdorf A tiempo completo

    **Key Responsibilities:**As a Field Service Technician, you will be responsible for performing basic installation and minor repairs on DN products and services, including maintenance for ATMs, retail point of sale equipment and related PC and PC peripherals.**Additional Responsibilities:**You will also provide scheduled cleanings and other basic maintenance...

  • Front Desk Supervisor

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Four Seasons Hotels and Resorts A tiempo completo

    About Four SeasonsFour Seasons Hotels and Resorts is a world-renowned luxury hospitality company that is dedicated to delivering exceptional guest experiences. Our team is passionate about creating memorable moments for our guests, and we are seeking a talented Front Desk Supervisor to join our team.Job SummaryThe Front Desk Supervisor will be responsible...

  • IT Support Specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Convatec A tiempo completo

    About ConvatecConvatec is a global medical products and technologies company, dedicated to improving the lives of millions through innovative solutions for chronic conditions.With a presence in almost 100 countries, our team of over 10,000 colleagues is united by a promise to be forever caring.Our MissionWe're committed to transforming the lives of our...

  • Front Desk Supervisor

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Four Seasons Hotels Ltd A tiempo completo

    Job Title: Front Desk SupervisorAbout the Role:At Four Seasons Hotels Ltd, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and pleasant experience throughout their stay.Key Responsibilities:...

  • Front Desk Supervisor

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Four Seasons Hotels Ltd A tiempo completo

    About the RoleWe are seeking a dedicated Front Desk Supervisor to join our team at Four Seasons Hotel Bogotá. As a key member of our Front Office team, you will be responsible for ensuring that our guests have a seamless and enjoyable experience during their stay.Key ResponsibilitiesSupervise and direct Front Desk staff to ensure excellent customer service...

  • Service Desk Operations Manager, Global Business Services

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completo

    **About Us**We are Mastercard, a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.**Our Culture**We cultivate a culture of inclusion for all employees that respects their individual strengths,...