Service Desk Technician

hace 7 días

Bogotá, Bogotá D.E., Colombia Convatec A tiempo completo
About the Role

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit Every day, our products improve the lives of millions of people around the world. We're hugely proud of this, which is why we're transforming our business to reach millions more. As a Service Desk Technician at Convatec, you will play a crucial role in providing technical support to our global user community. With a target first call resolution of 85%, you will be responsible for resolving complex technical issues, troubleshooting software and hardware problems, ensuring the smooth operation of our IT systems, and empowering our users to maximize their productivity. This role will require flexibility in terms of shifts to accommodate global time zones. Your expertise will be essential in delivering exceptional customer service and maintaining the efficiency of our IT infrastructure on a global scale.

About You

We're looking for a highly skilled and experienced Service Desk Technician to join our team. As a key member of our IT support team, you will be responsible for providing technical support to our global user community. To be successful in this role, you will need to have a strong technical skillset, excellent communication skills, and a passion for helping users and providing top-tier support. You will also need to be flexible and willing to work in various shifts to accommodate global time zones.

Key Responsibilities
  • Provide technical support to our global user community, resolving complex technical issues and troubleshooting software and hardware problems.
  • Ensure the smooth operation of our IT systems, empowering our users to maximize their productivity.
  • Deliver exceptional customer service, maintaining the efficiency of our IT infrastructure on a global scale.
  • Work in various shifts to accommodate global time zones, ensuring that our users receive timely support.
Requirements
  • A minimum of 2 years of experience in a similar IT support role, preferably in a global organization.
  • Strong familiarity with Microsoft applications, especially Teams, Outlook, OneDrive, and Windows OS.
  • Proficiency in troubleshooting all things Windows, especially laptops, SCCM, and experience with ticketing tools, specifically ServiceNow.
  • Excellent communication skills, both written and verbally, being able to clearly get across information in a way suitable for each individual user.
  • A passion for helping users and providing top-tier support.
  • Adaptability and willingness to work in various shifts and handle a variety of technical issues.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a highly skilled and experienced Service Desk Technician looking for a new challenge, please apply today.

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