Sales and Account Management Professional

hace 4 semanas

Bogotá, Bogotá D.E., Colombia Kaplan International A tiempo completo

Job Overview

We are seeking a highly motivated and results-driven Sales and Account Management Professional to join our team at Kaplan International. As a key member of our sales team, you will be responsible for supporting our Country Manager in account management and sales of KI products.

Key Responsibilities

  • Sell KI products through inbound and outbound calls, following up on enquiries and quotes in both English and Portuguese.
  • Manage the Brazil leads pipeline to maximize conversion rates.
  • Build strong customer rapport through excellent communication skills and product knowledge.
  • Oversee the distribution of leads/enquiries to selected agency accounts and follow up on referred students.
  • Work closely with agency accounts to maintain, strengthen, and develop relationships.
  • Be the first point of contact for agency accounts and provide prompt support.
  • Attend student fairs and other events as required by the Country Manager.
  • Complete all required administration and recording of sales through CRM systems.
  • Build strong relationships with team members and provide flexible support.

Requirements

  • Experience selling in both Portuguese and English in a tele sales role.
  • Ability to build rapport, handle objections, and close sales.
  • Excellent communication skills in English and Portuguese, both oral and written.
  • Ability to negotiate and overcome objections.
  • Competent computer skills, including Excel, Word, and PowerPoint.
  • Good organizational skills and ability to work under pressure.
  • Attention to detail and accuracy.

Attributes

  • Excellent team player with a positive attitude.
  • Quick learner with the ability to adapt to change.
  • Tenacious and resilient with a focus on results.
  • Efficient and organized with a flexible approach to work.
  • Trustworthy, dependable, and reliable.

Customer Care

  • Builds rapport quickly and provides solutions to customer needs.
  • Right first time; provides the right solution at first point of contact.
  • Takes ownership and accountability through to resolution.

Culture

  • Contributes to a success culture that is recognized in the industry for customer service excellence.
  • Actively puts forward ideas to improve the customer experience or business performance.
  • Passionate about Kaplan International products.

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