Senior Order Management Specialist

hace 1 semana


Colombia Genesys A tiempo completo

The role of a Senior Order Management Specialist at Genesys involves processing orders and associated billings for the company's products. The successful candidate will liaise with all relevant parties to ensure that orders are processed accurately and within established Service Level Agreements (SLAs). This position requires a calm approach, prioritization skills, and good communication and organization abilities.

Key Responsibilities
  1. Review and verify order documentation received from the field and customers, including quotes, purchase orders, Statements of Work, contracts, and other relevant documents.
  2. Ensure timely order processing and invoicing using Salesforce.com and Netsuite.
  3. Billing transactions on a timely basis and meeting month/quarter/year-end deadlines.
  4. Collaborating with the collections team to resolve any invoice queries, including processing credit memos.
  5. Order paperwork review to ensure adequacy for processing and invoicing.
  6. Maintaining compliance with all controls, including SOX Controls.
  7. Responding to order and billing-related queries from other departments within the organization.
  8. Filing customer order documentation.

This position is ideal for individuals with prior Order Entry experience and fluency in Spanish. The ideal candidate will have excellent communication and customer service skills, be able to prioritize multiple tasks, perform root cause analysis, and generate improvement ideas.

Requirements
  1. Fluency in Spanish (speaking and writing) highly preferable.
  2. Ability to work within tight deadlines with accuracy and efficiency.
  3. Excellent communication and customer service skills.
  4. Prior Order Entry experience would be highly preferred.
  5. Ability to work with stakeholders remotely across different global regions.
  6. Knowledge of Software licensing and Cloud business model preferred.
  7. Bachelor's degree required; Accounting/Finance concentration preferred.
  8. Tool/application experience preferred: Microsoft Excel, Outlook, Word, Database Management, Salesforce, NetSuite.
  9. Attention to detail.
  10. Strong analytical skills.
  11. Excellent time management and ability to work under pressure.
  12. Excellent English verbal communication skills.
  13. Continuous improvement mindset.
  14. Will to work a night shift schedule.


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