Order Management Expert
hace 1 semana
About the Role:
The ideal candidate will be responsible for ensuring timely order processing and invoicing, maintaining accurate corporate data and account history, and resolving any invoice queries or discrepancies.
Key Responsibilities:
- Review and verify order documentation received from customers (quotes, purchase orders, SOW's, contracts, etc.)
- Ensure timely order processing and invoicing using Salesforce.com and Netsuite
- Bill transactions on a timely basis and within deadlines
- Work with collections team to resolve any invoice queries, including processing credit memos
- Order paperwork review to ensure adequacy for processing and invoicing
- Maintain correct corporate data and account history
- Resolve any order & billing related queries from other departments within the organization
Requirements:
- Fluency in Spanish (speaking and writing) highly preferable
- Ability to work within tight deadlines with accuracy and efficiency
- Excellent communication and customer service skills
- Prior Order Entry experience would be highly preferred
- Ability to work with stakeholders remotely across the different global regions
- Knowledge of Software licensing and Cloud business model preferred
- Bachelor's degree required; Accounting / Finance concentration preferred
- Tool / application experience preferred: Microsoft Excel, Outlook, Word, Database Management, Salesforce, NetSuite
- Strong analytical skills
- Excellent time management and ability to work under pressure
- Continuous improvement mindset
- Willing to work a night shift schedule
What We Offer:
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. As the trusted platform born in the cloud, Genesys helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency, and operational improvements.
Estimated Salary Range: $60,000 - $80,000 per year
We are an equal opportunity employer committed to equity in the workplace.
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