Customer Success Specialist
hace 4 días
About Trellix
Trellix is redefining the future of cybersecurity with a comprehensive, GenAI-powered platform. Our trusted CISO ally helps organizations confronted by advanced threats gain confidence in their operations' protection and resilience.
We recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work.
Role Overview:
The Customer Success Manager (CSM) drives customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level, articulating the value of Trellix solutions and services that inspire adoption, educational offerings, and support.
Key Responsibilities:
- Serve as the lead customer liaison for strategic accounts, developing a trusted advisor relationship with key stakeholders and executive sponsors.
- Build and develop customer-specific success plans to oversee customer onboarding, adoption, and satisfaction.
- Partner with Sales to help transition the account from Pre-Sales to Customer Success and identify expansion opportunities.
- Advocate for customers with a focus on transformation and engagement, promoting a successful experience with our products and services.
- Handle escalations of deployment or customer productivity blocking issues, coordinating related activities with Sales, R&D, and CS Engineering.
About You:
- 8+ years of customer engagement and account management experience in a Cybersecurity/SaaS solutions company and/or an enterprise software industry.
- Ability to travel > 25% of the time.
- Experience working successfully with a portfolio of enterprise clients leading to adoption, expansion, and renewals of our dynamic products.
- Strong customer orientation with the ability to manage complex projects and conflicting requirements.
- Outstanding communication skills and ability to collaborate cross-functionally.
Benefits:
- We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.
- We offer flexible work hours, family-friendly benefits, and a supportive community.
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