IT Infrastructure Resolution Specialist

hace 1 semana


Cali, Valle del Cauca, Colombia Endava A tiempo completo

Endava is committed to delivering exceptional services to its clients. As an Incident Manager, you will play a vital role in ensuring the seamless delivery of our IT services. Your primary responsibility will be to oversee the resolution of IT incidents, minimizing disruptions to business operations.

About the Role

This challenging and rewarding position involves coordinating with various teams to investigate root causes and implement corrective actions to prevent future incidents. You will also be responsible for updating stakeholders on incident status and resolution, as well as identifying recurring incidents and developing preventive measures.

Responsibilities:
  • Receive, log, and classify IT incidents
  • Coordinate incident response teams, assigning tasks and monitoring progress
  • Conduct root cause analysis to identify underlying issues
  • Implement corrective actions to prevent recurrence
  • Update stakeholders on incident status and resolution
  • Identify recurring incidents and develop preventive measures
Requirements:

To succeed in this role, you will need:

  • 4+ years of experience in delivering similar ITIL-aligned services to SLAs
  • A working knowledge of relevant technologies such as virtualization, networking, shared and dedicated hosting
  • Well-developed communication skills and experience dealing with staff ranging from Service Desk analysts to senior IT Managers and CIOs
  • Highly efficient and well-organized with demonstrable experience producing a range of written service delivery material such as service reports and service improvement plans
  • Excellent written and spoken English
What We Offer:

We offer a competitive salary package, including a base salary of $65,000 - $80,000 per annum, depending on experience, as well as opportunities for career growth and development. Our benefits package includes hybrid work arrangements, flexible working hours, and access to global wellbeing programs. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.



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