Infrastructure Technology Specialist

hace 1 mes

Cali, Valle del Cauca, Colombia Colgate-Palmolive Company A tiempo completo

About the Role:

This position plays a crucial role in the IT Infrastructure services, ensuring effective troubleshooting and resolution of technology issues, deployment and setup of Personal Computers (software, hardware and peripherals). As a key contact, you will respond to, analyze, provide and follow-up on Infrastructure service problems and inquiries.

Key Responsibilities:

Technical Support and Troubleshooting:

  • Provide support for all infrastructure incidents, including desktops, laptops, LAN connectivity, wireless connectivity, and network printers.
  • Troubleshoot hardware and software issues reported by users, ensuring timely follow-through on problem determination, prioritization, resolution, documentation and closure of reported issues.

Relationship Management and Communication:

  • Offer comprehensive support to employees at all levels, including senior executives, by translating and simplifying technical information for non-technical users.
  • Build and maintain positive and productive relationships with co-workers and customers.
  • Contribute to special projects, ad-hoc committees, inter-departmental committees, and professional organizations in determining the impact of related projects.

Continuous Improvement and Innovation:

  • Grasp technical concepts quickly and apply learnings based on Global GIT standards, researching new technology and making recommendations to modify Colgate standards.
  • Devise and recommend inventive and creative solutions to solve complex infrastructure problems.
  • Understand and utilize project management methodologies to build and manage project plans for Infrastructure implementations.

Requirements:

  • Bachelor's Degree in Computer Science, Mathematics, or Business.
  • At least 5 years of experience in the information technology field, with a focus on Network.
  • Proficiency in Google Suite.
  • Advanced English language skills.

Our Commitment to Sustainability:

Colgate-Palmolive Company is dedicated to integrating sustainability into all aspects of our business and creating positive social impact. We strive to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion:

We are committed to creating an environment where our people feel they belong, where we can be our authentic selves, and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer:

Colgate-Palmolive Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

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