Reservoir Engineering Applications Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo
About the Role

We are seeking a highly skilled Reservoir Engineering Applications Specialist to join our team at Quorum Software. As a key member of our technical support team, you will be responsible for providing timely and effective solutions to complex business problems through troubleshooting, triaging, and testing of our reservoir engineering software applications.

Key Responsibilities
  • Analyze and recreate complex issues, triaging them to provide detailed problem descriptions for coordination with engineering.
  • Work with clients daily to troubleshoot issues, test solutions, provide resolutions, and escalate as necessary.
  • Answer quick questions on system functionality and/or configuration.
  • Understand the importance of customer relations and support processes.
  • Work with various team members to resolve reported issues.
  • Create supporting documentation that clearly demonstrates issue resolution and/or enhancement solves the reported business problem.
  • Complete administrative tasks required to track requests through their lifecycle.
  • Curate Knowledge Base content.
  • Participate in the configuration, enhancement, and testing phases associated with software development and implementation.
  • Ensure successful completion of personal and team deliverables.
  • Perform other duties as assigned.
Requirements
  • Bachelor's degree in Reservoir Engineering, Business, or related disciplines with an analytical component.
  • Willingness to travel up to a specified percentage during the week.
  • Strong problem-solving and/or analytical skills.
  • Ability to embrace and leverage new technology.
  • Basic understanding of database systems, data models, data migrations, and experience using PLSQL.
  • Basic understanding of software development.
  • Very good written and verbal communication skills.
  • Aptitude to build on concepts.
  • Strong desire for continuous learning.
  • Strong interpersonal skills.
  • Fluent in English, both written and verbal.
About Quorum Software

Quorum Software connects people and information across the energy value chain. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us, and do their best work.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. Please submit your CV/Resumé in English. Resumes not in English will not be considered.

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