Reservoir Engineering Applications Specialist

hace 2 meses

Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo

About the Role

This position is part of a team focused on delivering technical support and timely solutions to complex business problems through troubleshooting, triaging, and testing of reservoir engineering software applications.

Key Responsibilities

  • Analyze and recreate complex issues, triage issues to provide detailed problem descriptions for coordination with engineering teams.
  • Work with clients on a daily basis to troubleshoot issues, test solutions, provide resolutions, and escalate as necessary.
  • Answer quick questions on system functionality and/or configuration.
  • Understand the importance of customer relations and support processes.
  • Work with various team members to resolve reported issues.
  • Create supporting documentation that clearly demonstrates issue resolution and/or enhancement to be delivered solves the business problem reported.
  • Complete administrative tasks required to track requests through their lifecycle.
  • Curate Knowledge Base content.
  • Participate in the configuration, enhancement, and testing phases associated with software development and implementation.
  • Ensure successful completion of personal and team deliverables.
  • Perform other duties as assigned.

Requirements

  • Bachelor's degree in Reservoir Engineering, Business, or related disciplines with an analytical component.
  • Willingness to travel up to a certain percentage during the week.
  • Strong problem-solving and/or analytical skills.
  • Ability to embrace and leverage new technology.
  • Basic understanding of database systems, data models, data migrations, and experience using PLSQL.
  • Basic understanding of software development.
  • Excellent written and verbal communication skills.
  • Aptitude to build on concepts.
  • Strong desire for continuous learning.
  • Strong interpersonal skills.
  • Fluent in English, both written and verbal.

Additional Details

  • Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver's License Verification, and Passport/ID validation.
  • Visa Sponsorship: Employment eligibility to work with Quorum Software in Colombia is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.
  • Current professional card or registration in Colombia (if applicable): The successful candidate will be required to present their professional card or registration information if the role is deemed to be regulated.
  • Onboarding Medical: The successful candidate will be required to undergo an onboarding medical examination prior to commencement of employment, in accordance with Colombian legislation.

About Quorum Software

Quorum Software connects people and information across the energy value chain. We built the first software for gas plant accountants, followed by pipeline operators, land administrators, pumpers, and planners. Since then, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for over 1,000 companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit our website.

Diversity Statement

At Quorum, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us, and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy, and Talent, have company-wide Unconscious Bias training, and more.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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