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Reservoir Engineering Applications Specialist
hace 2 meses
We are seeking a highly skilled and motivated individual to join our team as a Reservoir Engineering Applications Specialist. As a key member of our technical support team, you will be responsible for providing timely and effective solutions to complex business problems through troubleshooting, triaging, and testing of our reservoir engineering software applications.
Key Responsibilities- Analyze and recreate complex issues, providing detailed problem descriptions for coordination with engineering teams.
- Work closely with clients to troubleshoot issues, test solutions, and provide resolutions, escalating as necessary.
- Answer quick questions on system functionality and/or configuration.
- Understand the importance of customer relations and support processes.
- Collaborate with various team members to resolve reported issues.
- Create supporting documentation that clearly demonstrates issue resolution and/or enhancement solves the reported business problem.
- Complete administrative tasks required to track requests through their lifecycle.
- Curate Knowledge Base content.
- Participate in the configuration, enhancement, and testing phases associated with software development and implementation.
- Ensure successful completion of personal and team deliverables.
- Perform other duties as assigned.
- Bachelor's degree in Reservoir Engineering, Business, or related disciplines with an analytical component.
- Ability to travel up to a specified percentage during the week.
- Strong problem-solving and analytical skills.
- Ability to embrace and leverage new technology.
- Basic understanding of database systems, data models, data migrations, and experience using PLSQL.
- Basic understanding of software development.
- Very good written and verbal communication skills.
- Aptitude to build on concepts.
- Strong desire for continuous learning.
- Strong interpersonal skills.
- Fluent in English, both written and verbal.
Quorum Software connects people and information across the energy value chain. We are committed to fostering a culture of diversity, equity, and inclusion, and we believe that our diverse team is the key to our success. We are an equal opportunity employer and welcome applications from all qualified candidates.
