Reservoir Engineering Applications Specialist
hace 5 días
We are seeking a highly skilled and motivated individual to join our team as a Reservoir Engineering Applications Specialist. As a key member of our technical support team, you will be responsible for providing timely and effective solutions to complex business problems through the troubleshooting, triaging, and testing of our reservoir engineering software applications.
Key Responsibilities- Issue Analysis and Resolution: Analyze and recreate complex issues, triage issues to provide detailed problem descriptions for coordinating with engineering, and work with clients to troubleshoot issues, test solutions, and provide resolutions.
- Customer Communication: Answer quick questions on system functionality and/or configuration, and understand the importance of customer relations and support processes.
- Documentation and Knowledge Management: Create supporting documentation that clearly demonstrates issue resolution and/or enhancement solves the reported business problem, and curate Knowledge Base content.
- Collaboration and Teamwork: Work with various team members to resolve reported issues, and participate in the configuration, enhancement, and testing phases associated with software development and implementation.
- Administrative Tasks: Complete administrative tasks required to track requests through their lifecycle, and ensure successful completion of personal and team deliverables.
- Education and Experience: Bachelor's degree in Reservoir Engineering, Business, or related disciplines that have an analytical component, and strong problem-solving and/or analytical skills.
- Communication and Interpersonal Skills: Very good written and verbal communication skills, and strong interpersonal skills.
- Technical Skills: Basic understanding of database systems, data models, data migrations, and experience using PLSQL, and basic understanding of software development.
- Language Skills: Fluent in English, both written and verbal.
Quorum Software connects people and information across the energy value chain. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us, and do their best work.
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