Healthcare Experience Specialist

hace 3 semanas


Colombia Third Way Health A tiempo completo

Company Overview
Third Way Health is a leading technology platform and service provider dedicated to enhancing the patient experience in medical practices and healthcare organizations across the United States. Our passion is to support physicians and help patients from all backgrounds achieve a better healthcare experience.

About the Position
We are seeking a full-time Cantonese-speaking Patient Concierge Representative for our Patient Concierge Team. As part of this team, you will have the opportunity to contribute to improving the healthcare experience in the US for thousands of patients.

Responsibilities
Key responsibilities include:

  • Taking patient calls and assisting with scheduling appointments, navigating intake processes, and addressing non-clinical concerns.
  • Providing accurate and satisfactory answers to patients' queries and concerns.
  • De-escalating situations involving dissatisfied patients and offering patient assistance and support.
  • Contacting patients to inform them about available test results or reminding them about upcoming events in their care plan.
  • Guiding patients through navigating the practice website and troubleshooting the member/patient app.
  • Helping patients find the right care and specialists within the practice network.
  • Reviewing patient accounts, providing updates, and information about billing and other account items.
  • Collaborating with other concierge services professionals to improve patient experience.
  • Assisting in training new employees and informing them about the company's customer management policies.

Required Skills and Qualifications
Ideal candidates possess:

  • A university degree.
  • Strong communication skills, both written and verbal (candidates must be fluent in English AND Cantonese).
  • A patient and empathetic attitude.
  • Strong time management and organizational skills.
  • Adaptability and flexibility.
  • Comfortable working in fast-paced environments.
  • Computer literacy (experience with Salesforce Health Cloud is a plus).
  • Phone skills, including familiarity with complex or multi-line phone systems.

Compensation and Benefits
This position offers a competitive salary of $1,720 per month, which includes a base salary of $1,500 USD/month, plus a monthly performance bonus of $220 USD. Working hours are 8am-5pm Pacific Standard Time.



  • Colombia Epic Travel Staffing A tiempo completo

    We are currently hiring a skilled Travel Registered Respiratory Therapist to join our team at Epic Travel Staffing.About the RoleThis 13-week assignment offers a unique opportunity to work with a dynamic healthcare team, providing high-quality patient care and support.Key Highlights:Day 1 medical, vision, and dental health insurance coverage401(k) employer...


  • Colombia Sst Direct A tiempo completo

    **Job Summary**Sst Direct is seeking an experienced Quality Assurance Specialist to oversee quality control processes on our healthcare projects. This role will ensure that all work meets the highest standards of quality and safety.**Salary:** $115,000 - $120,000 per year based on experience.**Responsibilities: **Read and interpret specifications, plans, and...


  • Colombia Sst Direct A tiempo completo

    About Sst Direct: A Leading Construction Solutions ProviderAt Sst Direct, we are dedicated to delivering exceptional construction services to our clients. Our team of experts is committed to ensuring the highest quality outcomes on every project.Salary: $115,000 - $120,000 per year based on experience.About the Role:As a Quality Assurance Specialist for Sst...


  • Colombia SST Direct A tiempo completo

    SST Direct is seeking a Senior Quality Control Specialist to join our team in Boise, ID. As a key member of our team, you will be responsible for ensuring the highest quality standards are met in our healthcare projects.Key Responsibilities:Quality Control Coordination: Read and interpret specifications, plans, and resource documents to determine...


  • Colombia Third Way Health A tiempo completo

    About Third Way HealthWe help medical practices and healthcare organizations improve the patient experience while reducing administrative burden.Our MissionAt Third Way Health, we're passionate about supporting physicians and helping patients from all backgrounds have a better healthcare experience.Job OverviewWe're seeking a full-time Cantonese-speaking...


  • Colombia Booth & Partners A tiempo completo

    Job OverviewWe are seeking a highly skilled Client Experience Specialist to drive exceptional client experiences and provide critical support for our team and clientele.


  • Colombia Epic Travel Staffing A tiempo completo

    We are seeking a skilled Medical-Surgical Nurse to join our team at Epic Travel Staffing. This is a fantastic opportunity for those who want to explore new locations and work with a top healthcare staffing company.Estimated Salary: $150,000 - $180,000 per year, depending on experienceAbout the RoleThis Medical-Surgical Nurse position is perfect for...


  • Colombia Third Way Health A tiempo completo

    About Third Way HealthWe're a healthcare technology platform that helps medical practices and healthcare organizations improve the patient experience while reducing administrative burden. Our mission is to support physicians and help patients from all backgrounds have a better healthcare experience.Job SummaryWe're seeking a full-time Cantonese-speaking...


  • Colombia Booth & Partners A tiempo completo

    Booth & Partners is seeking a Client Experience Specialist to drive outstanding client satisfaction and provide essential support for our team and clientele. This role focuses on personalized service, from coordinating schedules to solving complex client issues and supporting our educational community.About the RoleThis is an ideal opportunity for a...


  • Colombia Epic Travel Staffing A tiempo completo

    Epic Travel Staffing is seeking a skilled Travel RN to join our team in the Clinical Decision Unit/Float to ER. Key Details: - 13-week assignment with the opportunity to work with a dynamic team - Strong cardiac experience is a must for this role - Employees are required to work two of the three major holidays (Thanksgiving, Christmas, and New Year's Day)...


  • Colombia Epic Travel Staffing A tiempo completo

    Epic Travel Staffing is seeking a skilled Travel ICU Nurse to provide top-notch care to critically ill patients in a fast-paced ICU environment. Our company offers unparalleled recruiter support and industry-leading benefits, including medical, vision, and dental insurance coverage, a 401(k) employer matching program, and more.Key Responsibilities:•...


  • Colombia Epic Travel Staffing A tiempo completo

    Job Overview">Epic Travel Staffing is a leading healthcare staffing agency that provides unparalleled recruiter support and industry-best benefits to its travel nurses. As a travel nurse – oncology with our agency, you will have the opportunity to work on a 13-week contract in a rewarding environment.Salary and BenefitsWe offer a competitive salary of...


  • Colombia F.H. Paschen A tiempo completo

    Job Title: Senior Construction Project Manager - HealthcareCompany Overview:F.H. Paschen is a leading construction company with over 110 years of experience in the industry.We are more than just contractors; we deliver innovative solutions to our clients, focusing on safety, quality, and community involvement.Our company culture emphasizes tenacity,...

  • Nurse Specialist

    hace 2 semanas


    Colombia Epic Travel Staffing A tiempo completo

    Job OverviewEpic Travel Staffing is a leading healthcare staffing agency, and we are currently hiring a highly skilled Nurse Specialist to join our team in the MICU department.


  • Colombia myMDcareers A tiempo completo

    Join Our Team of Dedicated Healthcare ProfessionalsMyMDcareers is seeking a skilled Cardiovascular Specialist Physician to join our team in a southern suburb of Baltimore. As a member of our multi-specialty group, you will have the opportunity to work with a talented team of healthcare professionals and contribute to the growth and success of our...


  • Colombia Epic Travel Staffing A tiempo completo

    Company OverviewEpic Travel Staffing is a leading healthcare staffing agency providing unparalleled recruiter support and industry-best benefits to travel healthcare professionals.Salary RangeWe offer a competitive salary range of $120,000 - $150,000 per year, depending on experience and location.Job DescriptionAs a Mobile Respiratory Care Specialist with...


  • Colombia GE HEALTHCARE A tiempo completo

    **Job Description Summary**: GE HealthCare es un innovador líder mundial en tecnología médica y soluciones digitales con más de 100 años de experiência en la industria de la salud y alrededor de 50.000 empleados en todo el mundo. Permitimos a los médicos tomar decisiones más rápidas e informadas a través de dispositivos inteligentes, análisis de...

  • Registered Nurse

    hace 2 semanas


    Colombia Epic Travel Staffing A tiempo completo

    Job Title: Registered Nurse - Operating Room SpecialistWe are seeking a skilled and dedicated Registered Nurse to join our team as an Operating Room Specialist. This is a 13-week contract opportunity with a reputable healthcare facility, offering a unique chance to gain valuable experience in a fast-paced OR environment.About the Role:This position involves...

  • Rad Tech Specialist

    hace 2 semanas


    Colombia Epic Travel Staffing A tiempo completo

    We are seeking an experienced Rad Tech Specialist to join our team in a dynamic and challenging environment. This role is perfect for professionals who thrive in fast-paced settings and are passionate about delivering high-quality patient care.As a Rad Tech Specialist, you will be responsible for operating imaging equipment such as X-ray machines, ensuring...


  • Colombia Internfreak A tiempo completo

    About Clipboard HealthWe are a healthcare technology company that aims to solve the problem of nurse shortages nationwide. Our solution helps nursing facilities get the right nurse at the right time.Job DescriptionThis is a remote Backend Software Engineer position where you will work with our team to develop software solutions for the healthcare industry....