Technical Solutions Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Launch Mobility A tiempo completo
Technical Solutions Consultant

At Launch Mobility, we're redefining the Automotive Transport Industry. Our mission is to drive a shared, connected, sustainable, and equitable future by providing a comprehensive suite of services for mobility.

Key Responsibilities
  • Build and maintain strong relationships with key clients by understanding their strategic goals and technical needs.
  • Deliver value through customized technical solutions and proactive account management.
  • Work closely with clients to deliver technical solutions and ensure successful outcomes.
  • Manage long-term client relationships and foster loyalty and satisfaction.
  • Diagnose and resolve complex technical issues independently and collaboratively.
  • Align technical solutions with client goals and objectives, ensuring that technology drives business success and adds tangible value.
  • Articulate complex technical concepts clearly and concisely to stakeholders of varying technical backgrounds.
Requirements
  • Fluent in English (C1-C2): Exceptional proficiency in both spoken and written English, capable of engaging effectively with clients and internal teams.
  • 5+ Years of Experience: Proven experience in technical consulting or client-facing roles, ideally in fast-paced SaaS and startup environments.
  • In-depth understanding of SaaS platforms and familiarity with the unique technical and operational challenges of the startup ecosystem.
  • Expertise in building trust and rapport with clients by understanding their technical and non-technical needs.
  • Focused on achieving results through proactive problem-solving, ensuring that all tasks and projects are completed efficiently, even under tight deadlines.
  • Strong ability to diagnose and resolve complex technical issues independently and collaboratively.
  • Adept at aligning technical solutions with client goals and objectives, ensuring that technology drives business success and adds tangible value.
  • Background in business analysis and project management, particularly in environments requiring deep technical knowledge and the ability to manage complex projects from inception to completion.
  • Ability to articulate complex technical concepts clearly and concisely to stakeholders of varying technical backgrounds.
  • Thorough understanding of the organization's products and services, including their underlying technologies, configurations, and integration methods.
  • Proven ability to manage and prioritize technical projects, from initial assessment through deployment and ongoing support, ensuring deadlines are met without compromising quality.
  • Expertise in creating and maintaining detailed technical documentation, such as architecture diagrams, configuration guides, and troubleshooting manuals to support both internal teams and clients.
  • Familiar with cybersecurity principles and best practices to ensure that all solutions and client systems are secure and protected against potential threats.
Nice to Have
  • Agile certifications (Scrum Master, PMP, PMI) are a plus.
  • Knowledge of diverse technology stacks, such as Cloud platforms, Python, React, and APIs.
  • Knowledge of Zoho, JSON, and project management tools like Jira, with the ability to integrate these technologies into client solutions.
Our Ideal Candidate Attributes
  • Passionate about finding innovative and effective ways to solve complex technical problems for clients, with a focus on delivering optimal results.
  • Strong focus on building and maintaining client relationships. Committed to delivering value through personalized technical solutions that align with the client's goals.
  • Able to work both independently and as part of a team to diagnose and resolve complex technical issues. Collaborative and open to input from cross-functional teams to ensure the best solutions are delivered.
  • Strong technical acumen across various platforms, products, and technologies. Able to quickly assess technical environments and offer well-informed, creative solutions.
  • Highly organized with a talent for managing multiple projects, priorities, and tasks while maintaining attention to detail. Capable of working in a fast-paced, deadline-driven environment.
  • Skilled at explaining technical concepts clearly to diverse audiences, ensuring clients and stakeholders are always aligned and informed.
  • Cybersecurity Conscious: A proactive mindset when it comes to security and data protection, ensuring that client systems remain secure and compliant with industry standards.
Benefits
  • USD payment and competitive salaries.
  • Hybrid work flexibility (office in Chicó, Bogotá).
  • Flexible vacation policy - Unlimited Days Off.
  • A bilingual English/Spanish work environment.
Culture at Launch Mobility

We value diversity of people and perspectives, trustworthiness in our interactions, passion and enthusiasm for our mission, collaboration and teamwork, and ownership and innovation in our work.

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