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Sales Operations Specialist
hace 2 meses
We are a leading global consumer intelligence company, dedicated to revealing new pathways to sustainable growth for our clients, people, and the world.
Our diverse team of talented individuals leverages data and technology to turn aspiration into reality, pushing boundaries and doing it the right way.
Job DescriptionWe are seeking a skilled Post-Sales Enablement Specialist to play a key role in enabling sellers to be more efficient, focused on winning business, and ensuring a smooth customer experience upon contract closure.
This role will work closely with cross-functional teams (Sales, Marketing, Product Marketing, Product, Customer Success) to identify and manage the right mix of tools and processes to move opportunities to recognized revenue faster.
Key Responsibilities:- Opportunity Management: Effectively manage day-to-day tasks to ensure opportunities progress to revenue as quickly as possible, including assisting with PO tracking and management, processing of orders, billing, and coordinating with cross-functional team members on product delivery to ensure a stellar customer experience.
- Order to Invoice Cycle Development: Drive the development, automation, governance, measurement, and improvement of the order to invoice cycle, including evaluating the integration of CRM and Finance platforms and assisting with training support.
- Quote to Order Life Cycle Management: Partner closely with major business functions across the quote to order life cycle, including Product, Finance, Sales, and Legal, to resolve order questions and process orders quickly without error.
- Compliance and Governance: Drive compliance with company policies, business rules, and revenue recognition principles.
- Request Management: Effectively manage numerous requests concurrently and on deadline, including managing expectations and escalating delays to leaders in a timely manner.
- Deal Tracking and Status Reports: Build and utilize deal tracking and status reports with a sharp focus on details to identify bottlenecks in the sales cycle and alert sellers of at-risk opportunities to ensure teams stay on track to meet or exceed sales goals.
- Process Improvement: Proactively identify opportunities to improve the sales process, resolve inconsistencies, and give insightful feedback to cross-functional stakeholders to improve efficiency across the sales cycle.
- Internal Sales Process Expertise: Serve as an expert on internal sales processes related to pricing, quoting, legal, ordering, and delivery to guide sellers on best practices and ensure adherence.
- Bachelor's degree
- Work experience in Sales Operations
- Experience building and/or using sales performance reporting in a CRM, PowerBI, or similar software
- Ability to think strategically through identification of problems and implement successful, tactical solutions
- Strong attention to detail and keen ability to prioritize tasks to ensure business-critical objectives are met
- Skilled at building strong working relationships with team members in varying departments and/or levels of management
- Ability to manage multiple projects simultaneously while meeting deadlines
- Understanding of the sales cycle and common pain points sellers encounter with a desire to drive improvements
- Ability to drive productivity working in a remote, fast-paced environment
