Customer Service Liaison for Global Talent

hace 1 día

Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

Company Overview

Sagan is a cutting-edge membership community that bridges the gap between global talent and US-based businesses. By connecting candidates from diverse regions with leading American companies, we empower executives, founders, and CEOs to maximize the impact of international talent.

Job Title: Customer Service Representative (Remote)

Location: Remote (EST Time zone)

Salary Range: Up to 2000 USD per annum

Work Schedule: Monday - Friday, 12:00 PM to 8:00 PM (EST)

Note: This is an independent contractor position.

Position Overview:

We are seeking a highly motivated and customer-oriented professional to handle customer inquiries, manage schedules, verify job information, and ensure smooth communication with customers. The ideal candidate will be highly organized, able to multitask efficiently, and proficient in using Microsoft Office tools.

Key Responsibilities:

  • Customer Communication: Handle all incoming customer requests via calls, emails, texts, and chats.
  • Scheduling: Coordinate and schedule jobs, ensuring all details are collected and verified.
  • Data Management: Enter and update customer and job details in the system.
  • Follow-Up: Contact club members for expiring credit cards and respond to customer Google reviews.
  • Outbound Calls: Reach out to customers to book jobs and fill the dispatch board.
  • Recurrence Monitoring: Monitor recurring service events and take necessary action to ensure follow-up.

Qualifications:

  • Language Skills: Fluency in English (written and spoken) is required.
  • Experience: Previous customer service or sales experience is preferred.
  • Technical Skills: Proficiency in Microsoft Office (Word, Outlook, Teams, etc.).
  • Attributes: Excellent organizational skills, attention to detail, and multitasking ability.
  • Communication Skills: Strong phone and written communication skills in English.

Nice-to-Haves:

  • Experience: In customer sales or similar fields.
  • Experience: With CRM or scheduling software.

Please submit your resume and an introductory video in English format to ensure prompt processing of your application.

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