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We are seeking a highly skilled Accounts Receivable Specialist to join our team at Virtual Professional. As a key member of our finance department, you will be responsible for providing exceptional support to our customers, ensuring timely payments, and maintaining accurate financial records.
Key Responsibilities- Act as a primary point of contact for customers, providing support and resolving disputes in a professional and courteous manner.
- Prepare and validate final charges, send out invoices and credit memos, and ensure timely payment processing.
- Monitor customer account details for non-payments, delayed payments, and other irregularities, and take corrective action as needed.
- Research and resolve payment discrepancies, including system variances, and perform regular cross-system reconciliations.
- Review AR aging reports regularly to ensure compliance, send statements and past due notices, and identify and provide recommendations for poorly performing customers.
- Investigate and resolve customer inquiries, and perform account reconciliations as required.
- Assist with the month-end closing process and provide support during audits.
- Manage credit applications to determine a potential new customer's credit risk, and ensure accurate and timely entry of new customer data.
- Develop and maintain accounts receivable process, procedure, and policy documents, and continuously evaluate current policies and recommend process improvements.
- Bachelor's degree in accounting or finance.
- Three to five years' experience in a high volume fast-paced accounts receivable role/environment preferred.
- Solid understanding of basic accounting principles, fair credit practices, and collection regulations.
- Excellent written and oral communication abilities, with the ability to communicate with customers, teammates, and independent contractors.
- Superior interpersonal skills, with a strong focus on building relationships and driving results.
- Advanced computer skills on MS Office, accounting software, and databases, with a preference for QuickBooks and Dynamics 365.
- Ability to manipulate substantial amounts of data, with a keen eye for detail and a commitment to accuracy.
- 100% remote work arrangement.
- Bilingual position.
- 40 hours per week.
- We provide the necessary equipment.
- A culture of respect, expertise, collaboration, and entrepreneurship.
- A team that supports and respects each other, with a strong focus on diversity and inclusion.
- A commitment to continuous improvement and a willingness to listen to new ideas.
