Customer Service Coordinator

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Charger Logistics A tiempo completo
Job Title: Customer Service Representative

Charger Logistics is a world-class asset-based carrier with a strong presence across North America. With over 20 years of experience in providing exceptional logistics solutions, we have transformed into a leading transport provider and continue to grow.

We are an entrepreneurial-minded organization that values individual ideas and strategies. We are seeking dynamic individuals with a passion for helping others to join our team at our Bogota Office.

Key Responsibilities:
  • Coordinate and track shipping and handling requests with customers and suppliers to support customer-specific projects.
  • Proactively identify shipments at risk of service failure and take control to ensure on-time delivery.
  • Correctly troubleshoot and resolve shipment discrepancies as needed.
  • Respond timely to customer inquiries for information, including updates on orders, Proof of Delivery, and inventory cycle counts.
  • Investigate product overage, shortage, and damage; complete necessary documentation and manage customer response.
  • Notify the Operations Lead of all requested changes from customers or suppliers regarding shipping, handling, or administrative items.
  • Develop and maintain positive working relationships with all service providers.
  • Report customer feedback to the Logistics Project Lead, including signs of customer dissatisfaction.
  • Enter data into the transportation management system, maintain and generate required reports, and process, audit, and file various documentation.
Requirements:
  • 2+ years of experience in Logistics, Transportation, or Distribution, with a strong understanding of customer service processes.
  • Advanced English skills.
  • Strong organizational skills.
  • Experience with TMS systems preferred.
  • Excellent communication and time-management skills.
  • Ability to multitask and prioritize efficiently in a fast-paced environment.
  • Proficient with Microsoft Office systems.
  • Ability to work independently and as part of a team.
  • High school diploma or GED equivalent required.
Benefits:
  • Career growth opportunities.
  • Comprehensive healthcare benefit package.
  • Competitive salary.

At Charger Logistics, we are committed to providing equal opportunities to all candidates and employees. We consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.

We invest time and support in our employees to provide the room to learn, grow, and work their way up. As an entrepreneurial-minded organization, we give our employees the support and room to develop their own strategies. If this sounds like what you're looking for, then we might be the place for you.

We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge.


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