Senior Client Support Specialist

hace 3 días


Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

Job Title: Senior Client Support Specialist

Location: Remote (EST Time zone)

Salary Range: up to 2000 USD per month, based on experience and qualifications.

Work Schedule: Monday - Friday, 7:00 AM to 3:00 PM (EST)

Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. Our platform bridges the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview: We are looking for a detail-oriented and customer-focused individual to join our team as a Senior Client Support Specialist. The successful candidate will provide critical support by answering phone calls, managing client information in the CRM, scheduling calls for service technicians, and handling data entry tasks. This role requires someone with excellent organizational skills, the ability to multitask, and a focus on delivering excellent service to our clients.

Key Responsibilities:

  • Answer client calls and take accurate information into the CRM.
  • Route calls to field technicians when specialized support is needed.
  • Schedule appointments for service technicians and coordinate with the operations team.
  • Conduct data entry from scanned forms into the CRM.
  • Maintain spreadsheets with operational data and track service requests.
  • Provide general administrative support as needed.

Qualifications: Strong knowledge of Excel, Outlook, and Google Calendar. Previous experience in customer service or administrative roles is preferred. Excellent organizational skills and ability to handle multiple tasks. Attention to detail and accuracy in data entry. Excellent communication skills, both verbal and written.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format. Estimated salary range is based on industry standards and may vary depending on individual qualifications and experience.



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