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Customer Support Representative

hace 2 meses

Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completo

Job Type: Full-time / Permanent

Reports To: Supervisor, Contact Center

Location: Remote

The landscape of payment processing is continually advancing, and organizations are seeking dedicated and strategic allies to facilitate their growth.

About Nuvei: Nuvei (NASDAQ: NVEI) (TSX: NVEI) is a Canadian fintech enterprise that propels the success of clients globally. Our adaptable, modular, and scalable technology empowers prominent companies to accept next-generation payments, provide various payout options, and leverage services in card issuing, banking, risk, and fraud management. Connecting businesses to their clientele across over 200 markets, with local acquiring in 47 markets, 150 currencies, and 586 alternative payment methods, Nuvei equips customers and partners with the technology and insights necessary for local and global success through a single integration.

Our Core Values: At Nuvei, we embody our fundamental values and excel in tackling intricate challenges. We are committed to the continuous enhancement of our products and delivering unwavering customer service. We consistently seek exceptional talent to accompany us on this journey.

Your Role: A Client Support Specialist is a personable, diligent, and tech-savvy individual available during business hours. Client Support Specialists will adapt to new developments as they arise while establishing a long-term career trajectory within the fintech sector.

Key Responsibilities:

  • Work in shifts: 24/7
  • Deliver outstanding customer experiences by addressing inquiries via phone in a support-center environment, adhering to scheduled shifts, procedures, metrics, and departmental objectives.
  • Handle inbound customer service and technical support calls from clients.
  • Utilize documentation and support resources to perform tasks accurately.
  • Employ professionalism and tact to resolve occasionally critical or challenging situations.
  • Ensure prompt and effective resolution of customer service and payment requests.
  • Identify trends and report them to foster continuous process improvement.
  • Perform any other related tasks deemed essential to the company's success and customer satisfaction.

Qualifications:

  • Enjoys collaborating within a team while fulfilling responsibilities.
  • Values the creation of high-quality work.
  • Implements well-documented processes and investigates solutions when documentation gaps arise.
  • Motivated by professional skill development and learning opportunities.
  • Demonstrates strong problem-solving abilities.
  • Possesses a high school diploma or equivalent.
  • Fluent in English and Spanish.

Working Language:

  • English (written and spoken) is predominantly used, as colleagues, clients, and strategic suppliers are geographically dispersed.

Benefits:

Nuvei provides a comprehensive range of benefits, including:

  • Medical insurance.
  • Up to 2.5 additional days of annual leave per quarter, contingent on Nuvei achieving its quarterly targets.
  • Hybrid working environment.

Nuvei is an equal-opportunity employer that values collaboration and innovation, committed to fostering a diverse and inclusive workplace. Our team is rich in talent, skill, and ambition. We believe that employees thrive when empowered to be their authentic selves.