Customer Retention Specialist
hace 1 mes
About Fpsinc
Fpsinc is a performance-based technology services firm that puts culture and its employees first. We employ the best people, processes, and proprietary technology to deliver omnichannel solutions for our clients and provide fulfilling careers for our employees.
Our Mission
We create an environment where our people can thrive. We invest in our people and put culture first because we believe that happy, fulfilled teams can achieve great things.
Responsibilities
As a Customer Retention Specialist, you will be responsible for:
- Retaining prospect customers who wish to cancel their orders
- Handling pending order status calls
- Rescheduling service orders for prospect customers
- Reviewing stage code orders to educate customers on installation status
- Partnering with dispatch or assignment to move pending orders forward
- Modifying pending orders to upgrade or downgrade speeds
- Modifying pending orders to add or remove features
- Reviewing drop status
- Modifying home/email address for prospect customers
Qualifications
To be successful in this role, you will need:
- Experience in sales/retention and customer service
- Advanced problem-solving skills and effective communication
- Ability to multi-task and have organizational and data entry skills
- Strong attention to detail and ability to follow directions
- Excellent customer service and communication skills
- Effective listening and analytical skills, as well as the ability to summarize information and offer solutions
- Strong outgoing personality and great work ethic
- Flexibility to work day, evening, night, weekend, and holiday shifts
- Willingness to undergo pre-employment background and assessments
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