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hace 2 meses
About the Role
The ideal candidate is a seasoned leader in the luxury spa industry, with a proven track record of delivering exceptional results in a high-end environment. They possess a keen eye for detail and a deep understanding of market trends, with the ability to translate this into a compelling vision for the spa experience.
Key Responsibilities
- Oversee the delivery of spa services, including salon, skin care, fitness, and wellness programs, ensuring seamless coordination and exceptional guest experiences.
- Develop and implement innovative spa concepts that cater to local and international clientele, driving revenue growth and enhancing the brand's reputation.
- Collaborate with the Director of Marketing to create and execute strategic business plans, aligning with the company's objectives and policies.
- Maximize revenue and profitability through effective management of operating criteria, spa concepts, and scheduling of services.
- Stay up-to-date with the latest industry trends and innovations, applying this knowledge to drive business growth and improve operational efficiency.
Requirements
- Strong communication skills, with fluency in both Spanish and English (written and spoken).
- Previous experience in managing a luxury spa, with a proven track record of success.
- Excellent knowledge of delivering exceptional guest experiences, with a high level of hospitality and professionalism.
- Preferred experience in pre-opening environments, with a focus on developing new treatments and concepts.
- Ability to manage budgets and control expenses, driving business growth and profitability.
- Enthusiasm for promoting growth through revenue increase and operational efficiency, while maintaining healthy spa morale.
- Active role in developing strategic business plans, supporting the delivery of the budget.
What We Offer
- Competitive salary, wages, and comprehensive benefits package.
- Excellent training and development opportunities.
- Complimentary accommodation at other Four Seasons Hotels and Resorts.
- Complimentary dry cleaning for employee uniforms.
- Complimentary employee meals.
Schedule & Hours
Full-time position.
